I switched from iphone5 to iphone6 and chip reader won't work, magstrip works fine.

[bctp4-47]

I switched from iphone5 to ipone6 and chip reader doesn't work, magstrip is fine.

[puka]

Hey @bctp4-47 - Sorry to hear you're having issues with your reader! Have you already tried the Contactless + Chip Reader troubleshooting tips to see if it helps you get it working again? If they didn't work out for you, I recommend reaching out to our Support team and they can advise on any next steps.

[bctp4-47]

I finally found the phone number of support and Chris was very helpful and patient guiding me through the resetting of my chip reader. Worked immediately.  Thanks

[puka]

So glad it worked out for you! Thanks for updating us and we'll make sure to pass on your feedback to Chris as well. 🤙🏼