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I accidentally charged someone on an inactive location- the money is not in my balance

When I moved I apparently set my old location to inactive.  I wasn't aware that I was logged into the inactive location on the app and charged a customer card.  It shows in the sales and transactions, but not in my balance and I did not receive an email.

 

Will I receive the money?  Do I need to refund her and charge under a different location?  I reactivated it, but it's still not showing in my balance. Can't call square because it's Saturday.

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Square Community Moderator

Hey there @MLW22 

 

First of all, Welcome to the Seller Community. I am sorry to hear you are here cause you ran into trouble. I was just able to confirm that this transaction got transferred to your bank. Please let me know if you still need assistance with this transaction.

JJ
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
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