Headphones Recognized as Magstripe

[Tdavis6187]

Hi there! I have a Samsung Galaxy Note 10+, using the Square Appointments app. Whenever the app is signed in, regardless if the app is open or not, if I plug in my headphones into the USB-C port, the Square app recognizes my headphones as a magstripe reader. It sends a terrible "feedback" sound through my headphones until I sign out of the app. Has anyone experienced this? 

I searched to see if this has been posted before and the one thread I found looks to have been deleted or moved. 

Thank you!

[_Violet]

Hi @Tdavis6187 - Thanks for reaching out to us here on the Square Seller Community👋 Sorry to hear you're having some trouble with this.

We do not have a reader that connects directly to a USB-C port. Are you plugging the reader into your audio jack? Or are you using an adapter to connect to the USB-C port?

I would suggest checking for an update for the Appointments app within the Google Play Store and also making sure your Galaxy Note 10+ is up to date on its own software as well.

I hope this information is helpful but please do let us know if you have any additional questions. Always happy to help! 😊

[Tdavis6187]

I do not have or use a reader. The problem is when I plug my headphones into my phone, the Square app recognizes my headphones as a reader (it says "reader connected, swipe to charge"). The app sends a very loud noise through the headphones unless I completely sign out because it thinks my headphones are a reader. If I unplug my headphones the app says, "reader disconnected." 

I use my headphones all day for work and I suppose I can just keep the app signed out. It's just inconvenient, to say the least. 

[AppendageTattoo]

Same problem here. I only use the Square Appointments. I can’t listen to music and book. Obnoxious.