Contactless and chip reader not pairing

[Mysnailsandme]

My contactless chip reader won't pair with my iPad anymore. I've tried uninstalling the square app and reinstalling it. I've restarted my iPad and everything is on the latest update. But when I try to pair the orange lights just keep flashing but never connects. The same thing happens when I try to connect to the app on my iPhone.

[#2]

Have you completed any troubleshooting yet, @kmehos33?

Start here!

If you still need a hand, our support team can walk you through the steps over the phone.

Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨

[JustinC]

@Mmammo sounds like the appointments app either needs updating or reinstalling since the reader is working with the standard POS app. 

Let me know if that doesn't help.

[knollfarms]

I’ve had the same problem.

I was told to click on forget this device to reboot the whole deal. Well I did that and now my phone won’t even recognize the card reader to pair it up.

This has happened to me with two card readers 

[Joe]

Hi there, @knollfarms - if you are continuing to experience issues related to your Contactless & Chip Card reader, we would recommend reaching out to our Support Team directly for further troubleshooting.

[rogerbubel]

Same here - orange flashing lights - will not pair - Error Code

[Arie]

Hey @rogerbubel,

Thanks for writing in and welcome to our community 👋

I'm sorry to hear you're having trouble with your Square Reader! Have you had a chance to go through these troubleshooting steps yet? 

[rewjr]

I have also uninstalled square, and re downloaded app. It keeps telling me...failed to pair!

[Valentina]

Sorry to see trouble has brought you to the Seller Community - have you ensured that your device itself is up-to-date, @rewjr?

These additional troubleshooting steps will help if you run though them!

If you've already gone through all of them, try the reset.

Feel free to give us a call if you would like our Support team to run through the steps with you.
You can reach out directly by logging into your Square account and heading here.

[kmehos33]

Android tablet won't recognize the Reader. It indicates that the earphone's in, but it says to connect the reader.

[Valentina]

Have you completed any troubleshooting yet, @kmehos33?

Start here!

If you still need a hand, our support team can walk you through the steps over the phone.

Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨

[Cameron4]

I've attempted all of the trouble shooting protocols, removed the app then added it again. Its fully chageed. I tried a hard reset. If anyone has any help it would be much appreciated

[Arie]

Thanks for going through these troubleshooting steps already, @Cameron4! Which device are you pairing your reader to, e.g an iOS, or Android device? 

[BWright93]

My Samsung Galaxy S23 Ultra won't pair with my square 

[_Violet]

Hi @BWright93 - Thanks for reaching out to us here on the Square Seller Community to bring this to our attention.

I went ahead and merged your post to an existing thread where other Square Sellers have discussed this topic as well. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future. 

I checked our Device Compatibility page and found that your Samsung Galaxy S23 Ultra is compatible with the Contactless + Chip Reader. Please follow the instructions listed here for pairing your reader. Keep in mind: You'll be pairing the reader directly through the Square app, not your phone's Bluetooth settings.

I hope this information is helpful but please do let me know if you have any additional questions.

[Sweetscents86]

Im having issues with my 1st gen, if i press button it shows 4 green lights so it should be fully charged but when button is held until 4 orange flash to go into pairing mode when releasing button it changes to 4 red immediately and then nothing else.  I have tried all troubleshooting advice.

[Sineaid]

Hi @Sweetscents86!

Welcome to the community, and sorry to see that it’s trouble with your Reader that’s brought you here. 

You mention that you’ve tried all available troubleshooting, however just to be sure nothing's been missed in the sequence, could you review this short video.

If you’re still having trouble after that, could you tell me if you see any error message within the Square app when you’re attempting to pair the Reader, and let me know the make and model of the device that you’re attempting to pair to.