Solved: Re: Checkout on Mobile Devices will not move past ...

rescheck · ‎09-16-2022

On a mobile phone (Pixel 4xl, chrome browser) using it in both mobile viewing, and desktop modes. I can add an item from my store into a cart.

Now once the item is in my cart, I go to the cart to checkout, and there is no "checkout" button to complete the transaction.

I have heard from 20+ clients having the same issue finalizing their transaction.

On an actual desktop computer, the checkout works fine. You can add an item to the cart, and then once you visit the cart you can checkout.

On a mobile device it is impossible to complete the transaction on my Square store.

Pic of mobile cart (using either mobile or desktop mode on a cell phone), with no option to finalize transaction below.

Mobile device will not allow checkout Square Online Store

This is a pic of the desktop version (on a desktop )where it allows you to proceed to checkout

Desktop version will allow you to checkout

rescheck · ‎09-17-2022

This is the latest and best solution from the thread above.

After working on this for 24+ hours , I received another email this morning of a stranded mobile user looking to checkout in my Square Online Store

My Square Online Store worked perfect on a mobile device for 3+ years, and I made no recent changes. I began receiving these emails about 10 days ago, and started testing my Square Online Store and working through fixes.

I created this solution that fixes the checkout for mobile users of Square Online Stores:

Quick Fix Video

I came up with the following solution. Basically, since the desktop version of the Square online store is working properly and allowing desktop users to checkout, what we want to do is navigate on a desktop to find and copy your checkout link.

Then at the top of your Square Online Store we are going to add that link to the "Navigation Bar" and the "Let's Go" button so there is always an easy way for your clients to checkout what they have placed in their cart when using a mobile device.

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rescheck · ‎10-14-2022

Finally found the fix thanks to a commenter on this YouTube video who was having the same issue

https://youtu.be/80CS-KXXYV4

If you don't want to read through the comment section on YouTube video let me summarize the fix.

Go to your Online Stores in the square dashboard.

Go to the Fulfillment section and the address for your store location has been flagged.

An error message will be beside your online store location. Fill it in correctly. Try then click save and your customers regain checkout capabilities on mobile devices instantly.

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rescheck · ‎09-16-2022

Ok, I fixed it. Here is how.

Go to your online store

On the left column scroll down to "Shared Settings" and expand it

Click "Checkout"

Scroll to the bottom and go to "Advanced Settings"

Click "Edit advanced settings"

My online store was set to "add to cart"

Switch your setting to "buy now" and this will give the checkout option on mobile instantly.

The one downside may be that your client cannot add multiple items to their order and you will have to add additional items after the sale. This solution does solve the problem of losing your client all together, because they were unable to checkout when the mobile cart does not give a checkout option.

Would love to hear other solutions.

rescheck · ‎09-16-2022

If your clients purchase multiple items like mine do this is a better solution. I am working through this live so please forgive me for offering solutions to my own problem.

When on a mobile device with this solution, you can use the "Add to Cart" option. (This is Advanced Setting explained in the post above. For your stores you have the option of having your store as either a "Add to Cart" or "Buy Now" style store. If you clients always buy one item "Buy Now" is perfect. If your clients buy multiple items then "Buy Now" limits them to one item, but does fix the issue of no checkout button on mobile devices. The procedure explained below allows you to have a "add to cart" store setting and let your clients check out on mobile devices.

Once you click "add to cart" a small screen pops up for 1-3 seconds

This screen says "continue to cart"

How to checkout on a mobile device when cart does not show a checkout button

You must click "continue to cart" in this time frame before it disapears.

If you miss clicking the "Continue to Cart" button, you have to add another item to get it to reappear

If you click the cart icon in the upper right the cart screen it takes you to is a dead end. It does not have a checkout option a mobile device like cell phone. However, it does allow you to checkout from the cart icon a desktop.

This is alot of work for a client to spend money in your Square Online Store and hopefully something that can be resolved.

If you have any other fixes please share them. There have to be multiple others with this issue. My clients mentioned it to me 20+ times starting last month.

rescheck · ‎09-16-2022

Also to make the last solution work you have to have your phone turned horizontally, instead of vertical to the "continue to cart" box to show up.

I am testing all types of scenarios to make sure I do not miss further conversions on my Square Online Checkout.

Open to other solutions as well.

rescheck · ‎09-17-2022

This is the latest and best solution from the thread above.

After working on this for 24+ hours , I received another email this morning of a stranded mobile user looking to checkout in my Square Online Store

My Square Online Store worked perfect on a mobile device for 3+ years, and I made no recent changes. I began receiving these emails about 10 days ago, and started testing my Square Online Store and working through fixes.

I created this solution that fixes the checkout for mobile users of Square Online Stores:

Quick Fix Video

I came up with the following solution. Basically, since the desktop version of the Square online store is working properly and allowing desktop users to checkout, what we want to do is navigate on a desktop to find and copy your checkout link.

Then at the top of your Square Online Store we are going to add that link to the "Navigation Bar" and the "Let's Go" button so there is always an easy way for your clients to checkout what they have placed in their cart when using a mobile device.

makasape · ‎10-06-2022

I was experiencing the same issue, somewhat frustrating, no telling how many sales I lost. I actually change the "Shop Now" button that was default on the page to a "Checkout" button and pasted the checkout link as shown in your video. Thank you for that!!!

Strangely enough, now that I did that, the mobile cart now shows a checkout button when it did not before. Guess Square did some kind of update and screwed some things up.

rescheck · ‎10-07-2022

I am glad it worked for you. I suspect many others are dealing with the same issue, just do not understand the source of their customer payment issues. Even with the added link I still get customers unable to checkout so I have just resorted to invoicing them through the square invoice app. Adds an extra step for me and increases odds of losing a client but I have not found or been offered another solution so far.

TheEmbassy · ‎10-09-2022

I have been trying to find a solution for weeks! Checkout doesn't work for my website on mobile or desktop. I have so many people complaining and I don't know how to fix it. I gues I'll have to call tech support.

Arie · ‎10-10-2022

Definitely give our support team a call if you're not having success with the troubleshooting steps shared in this thread, @TheEmbassy. You can reach us on 1-855-700-6000, and our lines are open Mon - Fri, 6am-6pm Pacific Time.

rescheck · ‎10-14-2022