Can't Activate My Account

[Prospes]

it showed "there was a problem activating your account" but didt tell me what the problem is. 

What i can do for the next step?

[nika]

Hey @spa2020518!

You'll want to head to your Account & Settings tab in the Dashboard. Click Business > Locations and you can change it there.

[spa2020518]

Thank you 

[luvz2mix]

my site seems to be published, but the "activate account" button just keeps taking me to the oops page. Also no taxes seem to be being added to my checkout anywhere. I dont know if these issues are related but I need help PLEASE. 

P.S. also not sure why it published w/out the activate section allowing access

[AshleyK]

@luvz2mix Is this still ongoing from yesterday? Your account looks fully activated, from my end, so I just want to make sure we are looking at the same thing. 🙂

If you're still experiencing the issue, is this only for the online store that you're being told to activate your account? 

[Mats_Metalworks]

For those having trouble validating there account and getting really frustrated i was having the same issues with the website. Checked, rechecked and validated info again and again and still found the end result to fail. Tried instead to activate my account by downloading the app on google play to my ios device. Registered, validated and activated account first try. I recommend that route!

[calebhand]

I tried to verify my identity, but it asks for my address and I can't enter mine because it's in the US. How should I verify it then?

[_Violet]

Hi @calebhand- Thanks for reaching out to us here on the Square Seller Community👋

I went ahead and merged your post to an existing thread where other Sellers have been discussing this as well.

Please see the reply from @Joe which has been marked as the Best Answer ✅ at the top of this thread.

I hope this information is helpful but please do let us know if you have any additional questions.
 

[kennyblaque]

my account is not active is what i am asking 

[kennyblaque]

my account is not active what i am asking 

[MayaP]

Hi @kennyblaque,

Welcome to the Seller Community!

Since we cannot discuss account specific information through community please go ahead and call support at 855-700-6000, or here. 

Thank you!

[Mandie]

[redacted personal information]

[Laurie_]

Hi @Mandie,

You want to try and avoid posting personal information in the Seller Community for your own security. 

Because we're unable to discuss account-specific details here - as this is a public platform - we recommend you reach out to our Support Team directly for assistance with this. 

If you'd like to speak with our Support Team by phone, you can give us a call at 1-855-700-6000 between 6 am - 6 pm Pacific Time Monday - Friday. You can also get in touch with our Messaging and Email Support Teams here: squ.re/contactsqsupport

[desiree23]

i wanna see why i cant take payments on my account

[MerciJPink]

I need help with activating my card

[Ria]

Hi @MerciJPink - Welcome to The Seller Community, it's always nice to see a new face 😊

I know how urgent it can be to activate your card and gain access to funds, so i'm happy to assist so that you are up and running right away.

Here are the steps to activate a Square Card:

To activate your Square Card from your Square app:

From your Square app go to Balance > Square Card.

Tap Activate physical card and enter the confirmation code sent to the email address associated to your Square account.

Once your account has been verified, connect your reader and swipe your Square Card, or enter your card details manually.

To activate your Square Card from your online Square Dashboard:

From your online Square dashboard, navigate to Balance.

Click on Square Card > Activate physical card.

Enter the confirmation code sent to the email address associated with your Square account.

Once your account has been verified, enter your Square Card CVV and expiration date.

Create your 4-digit PIN > Done.

Feel free to let me know if you run into any issues. 

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

[haseenAhsan]

hey square team 

I'm not able to submit my ein number while activation it is asking me to put tax number or ssn i dont have tax and ssn number right now because im not in the us

[_Violet]

Hi @haseenAhsan - I see this is your first post in the Seller Community so I'd firstly like to officially welcome you! 🎉👏

I can see the US flag next to your Seller Community name, so it seems you have created a US Square account and therefore, you're being asked to submit the information required to activate a Square account in this country.

If you are not truly located in the US, which country are you in?

I'll keep an eye out for your reply 👁️