TIME CARDS MALFUNCTIONING ALL WEEK

[MountainHouse]

We have had trouble all this past week with time cards. Employees are punching in and it isn't being recorded. Some employees are punching in and then being punched out minutes later.  Yesterday an entire punch in and punch out shift was completely missing and the square stands weren't even asking you to sign in when conducting a sale. Other employees were aware that they weren't punched in because when they went to make their first sale the stand told them they weren't clocked in. Why does square seem to be getting progressively worse? Simple things like a time clock just stop working correctly... I think if square would stop constantly making cosmetic changes to the system that we wouldn't have so many issues all the time. If square could just focus on stability and stop with the cosmetic changes we would all be a lot better off.

[MountainHouse]

@_Violet 

[Kassi_ · Accepted solution]

Hi there, @MountainHouse - 

Thank you for reaching out about the issues you're seeing with employees punching in and out with your business. 

First thing I would recommend checking on your Stand would be that it's software is updated to the most current version. If you have your Stand update automatically, we can cross that off of the list. 

Has this been happening with all of your employees? Have you seen this issue since you originally posted on Sunday? 

If you would like to reach out to our Customer Success team directly, you can do that as well. This might be a quicker route to resolution. 1-855-700-6000 squ.re/contactsqsupport

I will keep an eye out for your reply!