Problems with Postmates

[MaliThai]

We tried Postmates as a delivery option - out of the 10 deliveries, 3 were a problem that the customer contacted us about - way too many problems for our limited staff to get involved with. I like the idea of a no contract option but we just can't afford the time to deal with the problems these low paid, un-trained drivers are causing. So, no more delivery option from our side - if the customer wants to contract with someone, that's up the them...

Maybe Square can encourage Postmates to do a better job???

[isabelle]

Hey @MaliThai!

Thanks for posting in the Seller Community.

Sorry to hear about your experience with Postmates. I'm sure that's not the experience they want you to have. I would suggest reaching out to their Support Team with feedback, and some details on your experience. They may be able to look into this further.

As far as our partnership with them goes, we're always accepting and encouraging our sellers to provide us with feedback on how the integration is functioning. This is helpful insight, and we'll pass it along to our Partnerships Team. Thanks for your time!