Multiple appointments happen when I charge a card on file

[dawgroomz]

why does this happen? Then I have to go back and delete all the added appointments. I'm referring to the appts at 1p and 2p. Crazy!!! Hapeens about twice a month.

[AshleyK]

Hey @dawgroomz does this happen with the same customer over and over, new customers, or is there any pattern besides the time frame that you may notice?

[dawgroomz]

The only thing ive noticed is that it happens when i go back in time to check out the customer. ie check out yesterdays appointments today. My app has been going offline a lot too, so im not sure if this has anything to do with it. I've gone through the troubleshooting steps for the offline issue...didnt really help!

[dawgroomz]

It did it again. This time I swiped a card on my phone. Is this a bug in the system?

[ashc]

Hey @dawgroomz,

I would contact our Appointments team directly about this one either by phone or email.

It seems buggy so they'll be the ones who can look into it further and file a ticket for you since other sellers here on the Community can't. 

[dawgroomz]

Okay! 🙂