My square is saying not compatible with my printer but it prints receipts

[EBoss78]

My pos system is telling me my printer is not compatible with the square retail system. I don’t know why. 

[Breffni]

Hi @EBoss78, thanks for flagging this.

I would be happy to help. 

Can you give me some more information about your set-up? Are you using Square for Retail on an iPad or the Square Register? What brand and model of printer do you have? 

Can you share a screenshot of the error message? Did this set up work previously of have you recently tried to connect the two? 

I'll keep an eye out for your reply! 

[EBoss78]

Hi there. I’m sorry I missed this so long ago. I will do as you’ve requested and send you the information as soon as I’m at the boutique. Thanks so very much!