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My square is saying not compatible with my printer but it prints receipts

My pos system is telling me my printer is not compatible with the square retail system. I don’t know why. 

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Admin

Hi @EBoss78, thanks for flagging this.

 

I would be happy to help. 

 

Can you give me some more information about your set-up? Are you using Square for Retail on an iPad or the Square Register? What brand and model of printer do you have? 

 

Can you share a screenshot of the error message? Did this set up work previously of have you recently tried to connect the two? 

 

I'll keep an eye out for your reply! 

Breffni
Community Moderator, Ireland, Square
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Hi there. I’m sorry I missed this so long ago. I will do as you’ve requested and send you the information as soon as I’m at the boutique. Thanks so very much!

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