House Account Payment

[SicilyGeorge]

I recently started implementing the new house account feature. Customer racked up roughly $1000 in charges, came in and paid but now it’s not showing on my transactions, balance to transfer or anywhere. It says $0 balance on her account so I know the payment went through but when/how do I see this money?

[_Violet]

Hi @SicilyGeorge - I'm sorry to hear that this issue has brought you to the Seller Community.

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account and transactions with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.