Customer receiving "Missing or Invalid Default Region"

[brad13martin]

A customer sent me a screen-record of their attempted transaction. They are attempting to pay with Apple Pay. The transaction appears to be complete, then in the cart a message appears "missing or invalid default region." 

Is anyone familiar with this? Is this a checkout related issue or an Apple Pay issue? 

[#2]

Sorry to hear the trouble @brad13martin. 

Apple Pay will save its own shipping address and use that for checkout, so it’s possible that the customer doesn’t have valid information saved for Apple Pay. Suggest they check their Apple Pay info to ensure it's accurate and complete.

Let us know if they continue to have problems 

[JustinC · Accepted solution]

Sorry to hear the trouble @brad13martin. 

Apple Pay will save its own shipping address and use that for checkout, so it’s possible that the customer doesn’t have valid information saved for Apple Pay. Suggest they check their Apple Pay info to ensure it's accurate and complete.

Let us know if they continue to have problems 

[amspice1]

I am testing out my website and trying to make a payment using Applepay. I have tried the suggestion made on the 30th but it did not work

[Alex_]

Hi @amspice1,

For this question, we recommend contacting our Support Team directly. They will be your best resource in getting this inquiry addressed. Also, having a specialist that can look into the specifics of your account will be highly beneficial.

Check out ways on how to get in contact with them by visiting here.