Appointments gives false availability on browser refresh

[skiibum]

I have encountered a major flaw in appointments. If you start the scheduling process thru the website booking button and reach the calendar, then do a browser refresh, it shows a wide open calendar as bookable, with no regard to other appointments scheduled. This leads to bookings in unavailable times and double bookings. 

By default I would think a browser refresh should either take the person back to the start of the booking process or worst case scenario show no availability rather than full availability. 

This bug does need a fix. For now we have turned on appointments requiring a confirmation so we can verify availability and no double bookings. 

[Valentina]

Hi there @skiibum 👋 Sorry to hear about the troubles here!

I'll start with a possibly silly question: what web browser are you using? We recommend Google Chrome when accessing the Square Dashboard. It may also help to run through these other browser troubleshooting steps - sometimes clearing your cache is all your browser needs to start running smoothly!

If you're using the most up-to-date version of Chrome, and these steps don't get you where you need to be, I'd recommend reaching out directly to our Appointments team. They can dig a bit deeper to pinpoint the root cause of what you're seeing than we're able to here! If the troubleshooting steps don't do the trick, please get in touch when you have a moment by logging into your account and heading here.