Add to cart button isn’t working

[Mcancilla]

My add to cart button isn’t working on my website which my online square store is attached too.  

[Joe · Accepted solution]

Hi @Mcancilla 👋 Thanks for reaching out to us here on the Seller Community! So happy to have you join us.

So sorry to also hear about your trouble with your Online Store. Would you mind walking through these specific browser troubleshooting steps? They have been proven to weed out any outstanding issues or glitches in regards to your browser and device itself.

Keep me updated on your progress!

[Mcancilla]

Trouble shooting was absolutely no help; support couldn’t even be reached via phone or chat.  I had to search and search and search snd I still haven’t been able to fix it all.   This is an issue we shouldn’t be having.   I managed to get safari to works. However  if they are using google i can not get it fixed.  

[geep35]

Did you figure this out? I'm having the same issue. Pulling my hair out.

[Mcancilla]

What I found that helped with safari was to changes preferences to allow third party... google I had no luck... make sure that you have everything updated... it is very ridiculous to have an online store and not be able to sell anything.  This of all things shouldn’t be an issue.  I was unable to get any support at all from square or the weebly team who handle support, which is also ridiculous.   

[isabelle]

Hey @Mcancilla-

Sorry to hear about this issue you're having. I'd like to look into it.

Please reply with a screenshot of the error and your URL.

Thanks! 💡

[w3r3wolv3s]

I am having the same problem, and so are my users. Using an up-to-date Chrome browser, I cannot add anything to my cart (and neither can my customers!!). It works in FireFox (for me). But I have see others having problems with FireFox. This is ridiculous. It's the most basic function of an online store.