Will the order ticket just show new items when they're added to open tickets?

[Poblanco]

Say I have an open ticket with an Old Fashioned already on it, customer orders another one, will the order ticket just show the new drink?

[Tom · Accepted solution]

Yep! As long as the ticket is open, you'll be able to keep adding items and it'll keep track of the count.

To add another Old Fashioned to the open ticket, go the Checkout screen > Tickets > select customer ticket > select the item. From there, you'll notice that the item count will increase on the customer's tab. After that, tap Save to keep the ticket open, or tap Charge to close out the sale. Find more information on this in our Support Center.

Hope this helps clear things up! If not, feel free to reply and I'll have another look. 🍻

[kylemoon58]

When we create a ticket we add the customer name. But we issue a buzzer so they can pick up their order is there a way to add the item to the ticket but still change the name on the receipt to the buzzer number that was issued when they placed the order?