Untrained chat representatives: Anyone else finding no help in chat?

[jfronk]

I own two restaurants.  One using "Square for Restaurants" and another using "Square POS".

I am rather literate in both systems and programming yet occasionally have some good questions that I need answers to.  Lately I am dealing with chat reps that...
1.  Take a long time to answer basic questions (as if they are researching answers themselves)

2.  Receiving vague answers and incorrect solutions
3.  At times, receiving dangerous information (hail Mary guesses from reps) that could have interrupted service for one of my restaurants.  

Are you finding faster and better solutions and answers here on the community or elsewhere?  If so, where and/or tell me about your solution finds.

Much appreciated