@5iveSpice When I used Uber (admittedly a few years ago, now) this happened to me a few times. It turned out to be Uber’s fault, though it took them a long time to admit it. This is because Uber doesn’t and shouldn’t allow Square to update anything in Uber’s system.
You said that the pickup increased price stays the same but the delivery price changes. This is a big flag that there is something in Uber doing this when it syncs every morning. As I recall, each morning Uber retrieves the Square Item catalog and makes changes as needed. Square has no control over how Uber uses the data it retrieves, though.
I wouldn’t know where it is, now, but back then Uber had a setting that controlled whether or not to update prices from my Square catalog. I could choose what updates to make and which ones not to make. I had to turn off the setting to “update prices” and then whatever prices I entered (manually) as overrides were the prices that stayed until I changed them again (manually). I can’t believe they would have changed that, but I guess anything is possible.
But, the rule for all integrators is that Square will not mess with their proprietary data and systems. Square will only send the information that third-parties request (via API calls) and then it is the third-party vendor’s responsibility to use that data as needed to update their internal systems. Since Uber actually wrote the integration software (Square didn’t), whatever is being updated for delivery prices (but not pickup prices) is entirely in their control.
It took me weeks to convince someone at Uber of that, but I finally got through to them.
Hi @5iveSpice. You can not do this through Square. This is because Square can not control which price UberEats is using for their apps. If UberEats doesn’t allow you to change this price in their setup, you will have to request that they either show you how to do it or that they add that functionality. Honestly, I’d be surprised if they didn’t have it, since almost all states now mandate by law that they allow sellers to increase prices for delivery customers only. If they don’t allow it, they are setting themselves up for one expensive lawsuit!
Good luck.
@5iveSpice When I used Uber (admittedly a few years ago, now) this happened to me a few times. It turned out to be Uber’s fault, though it took them a long time to admit it. This is because Uber doesn’t and shouldn’t allow Square to update anything in Uber’s system.
You said that the pickup increased price stays the same but the delivery price changes. This is a big flag that there is something in Uber doing this when it syncs every morning. As I recall, each morning Uber retrieves the Square Item catalog and makes changes as needed. Square has no control over how Uber uses the data it retrieves, though.
I wouldn’t know where it is, now, but back then Uber had a setting that controlled whether or not to update prices from my Square catalog. I could choose what updates to make and which ones not to make. I had to turn off the setting to “update prices” and then whatever prices I entered (manually) as overrides were the prices that stayed until I changed them again (manually). I can’t believe they would have changed that, but I guess anything is possible.
But, the rule for all integrators is that Square will not mess with their proprietary data and systems. Square will only send the information that third-parties request (via API calls) and then it is the third-party vendor’s responsibility to use that data as needed to update their internal systems. Since Uber actually wrote the integration software (Square didn’t), whatever is being updated for delivery prices (but not pickup prices) is entirely in their control.
It took me weeks to convince someone at Uber of that, but I finally got through to them.
