Square for restaurants keeps crashing.

[DonV]

Hello all. I have a problem with our terminals that started this week. Every couple of transactions and the screen goes black. We then have to hard boot our Ipad (stand) to get the app back running? Anyone else having this issue? Thanks

[theshantyeureka]

Yes.  Both our iPads keep going black.  We have to force quit the app and restart it multiple times a night.

[Long-View-Lodge]

This is happening to us only one 1 ipad, we also never had it happen till we got the new stand?  I have another ipad in a new stand and it doesn't happen to that one.  Also only happens after payment.  But it happens multiple times a night 

[_Violet · Accepted solution]

Hi @Long-View-Lodge - Thanks for reaching out to bring this to our attention. I'm sorry to hear that this issue with your point of sale has brought you to the Seller Community 😞

I suggest starting out with the troubleshooting steps for the app listed here. You can use the same steps whether you're using Square for Restaurants or the standard Point of Sale app. If this doesn't improve things, please reach out to Support directly by logging into your Square account and heading here for further assistance.

I hope this helps!

cc: @DonV @theshantyeureka @ElCampeon 

[ElCampeon]

This has also been happening to me and we’re on normal square POS

[Long-View-Lodge]

We have done all the step, uninstalled and reinstalled the app.  I pad and app are up to date.  We force quit the app all the time as it's the easiest way to get rid of the black screen.  Doesn't seem to make a difference