Split a single item

[HowToSplititems]

Allow us to split an item on a check. This used to be annoying, now my staff are using it as a way to steal from me. I will be switching to Toast if there is not a fix soon. This SIMPLE feature that is basic on every other restaurant POS has been requested for years. 

[#2]

Hi @AlexMPH - you're absolutely right! @makedonas, same to you. I had too many tabs open and was trying to update too many things at once and made a mistake. This feature is in beta. I'll go back and edit my previous post too. Thanks for tagging me!

Beta Test Group can be found here: https://www.sellercommunity.com/t5/Restaurants-Item-Splits/gh-p/RSTItemSplits

️ Kristen
Square Community Manager
Product Engagement

[#3]

Thanks for the loop in, @AndySQ.

Hey @Jtay, I want to thank you for your honestly. The item splitting feature has been a long-standing feature request from sellers such as yourself, and I empathise with the frustration of its absence while being commonplace on other platforms. I can also see why not being able to organise seats within a bill would disrupt your day-to-day operations and your staff. 

Item splitting is firmly on our roadmap, and our team is actively working towards implementing it. Unfortunately, we don't have a specific timeline for its release at the moment, but we will be sure to be in touch whenever this feature can be tested or released on the Square for Restaurants platform. 

I have shared your feedback with our product teams in the meantime. Feedback like yours above helps us determine how we can prioritise new features for Square's payment platform. 

Let me know if there is anything else I can help with. 

[#4]

Looping in @AdrianaPortillo and @k_atie, who are working on our Split by Seat Beta and may be able to give a better idea of when you'll have access to more options for splitting tickets by seat and handling larger groups with more complex needs.

While I don't think that split by seat on its own will hit all of the requests that have come up in this thread, it is a step in the right direction.

It may not always feel like it but threads like this do make a difference, and we recognize that it puts you and your staff in a difficult position when our software doesn't meet their expectations.

I'm sorry that it's taken this long to make progress, and that there's still more work to be done to tick all of these boxes, but thank you for your patience and for reiterating how important these features are for you and so many other businesses that use Square for Restaurants.

[#5]

@Jtay Thanks for pointing out these gaps in Square for Restaurants that you'd like to see filled, and for being so unequivocal.  These are relatively small changes that would make a big difference, especially for businesses like yours!

All of these updates are being worked on by our product team, and unvarnished points of view like these from real folks do inform how and when we release new options.  Part of my job here is to amplify and share input like this to the right ears. 👂

I don't blame you for being cynical, especially in a thread that's been open for this long - But I hope we'll have good news for yourself and the other folks that need more options for handling items and seat-linked tickets in the future.

[cli2020]

Hi @Helen , this is a real pain point for us, not being able to split an item into multiple checks. Is this something on the road map?

[GlassJudy]

Here's a suggestion that's probably going to prove to be too much effort to be workable.  Could you take your items and make ones that people share fairly regularly into decimal quantities?  Then you could ring them up as portions of a whole, for instance if two people want to share an appetizer, ring up 1/2 of the app to each person.  

I know this isn't an elegant solution and would probably take way too much time and effort, but I'm just throwing stuff against the wall here.

[mr_ursus]

Lets assume tehre are 3 people at the table they order a large appetizer platter for the table and then each of them orders individual entreés. At the end of their meal, customer reaquested to get individual checks. I can create three individual checks with entreés but how do I split the appetizer platter three ways without creating a whole another check and therfore a transaction? 

[JustinC]

Assuming you're subscribed to Square Restaurants, unfortunately splitting a single appetizer evenly across multiple checks is a feature that hasn't been implemented. You'll have to create another check and split it separate from their entree tickets. 

@mr_ursus 

[Ash3]

How can you split one item to multiple checks? I don’t see this option in splitting?

[Ash3]

This is crazy a restaurant POS doesn’t have this very basic much needed standard feature? Are they not even listening to people begging for it for ages?

[Joe]

Hi @Ash3 - we hear you. If you'd like more information on how Feature Requests are implemented into production, you can take a look at this helpful post from Kpay. 

We appeciate your patience here.

[Ash3]

Makes me wonder if you do hear us because people have been asking for this feature in your pos since 2017?!?

[Joe]

Hi again, @Ash3. We field thousands of feature requests each week here on the Seller Community, and bringing these features to fruition often takes an ample amount of time and effort from our engineers. We want to ensure that our releases are not just surface level products, but the best all-around resources to help you grow your business.

These requests also span an array of different aspects of our products; some are more major, while some are periphery features. Our Product Teams do have a road-map for future additions to our offering, but the nature of our work includes trial, error, and set-backs. So sharing a timeline would be far from accurate and more than likely cause more confusion and angst. 

We understand that it might be difficult waiting for something to be built out, but our engineers are working on various different requests brought up by our sellers, and working with Apple, Google, and our other partners in order to approve these changes and be able to push them out in future updates.

[isabelle]

Hey @Ash3!

Yes, you can add one item to the cart, then in checkout select Split Amount. Then you can select how you want to split (either evenly or by typing in a certain amount). Here are some images to further explain:

I hope this helps! Let me know if you have any questions about this.