Split a single item

[HowToSplititems]

Allow us to split an item on a check. This used to be annoying, now my staff are using it as a way to steal from me. I will be switching to Toast if there is not a fix soon. This SIMPLE feature that is basic on every other restaurant POS has been requested for years. 

[#2]

Hi @AlexMPH - you're absolutely right! @makedonas, same to you. I had too many tabs open and was trying to update too many things at once and made a mistake. This feature is in beta. I'll go back and edit my previous post too. Thanks for tagging me!

Beta Test Group can be found here: https://www.sellercommunity.com/t5/Restaurants-Item-Splits/gh-p/RSTItemSplits

️ Kristen
Square Community Manager
Product Engagement

[#3]

Thanks for the loop in, @AndySQ.

Hey @Jtay, I want to thank you for your honestly. The item splitting feature has been a long-standing feature request from sellers such as yourself, and I empathise with the frustration of its absence while being commonplace on other platforms. I can also see why not being able to organise seats within a bill would disrupt your day-to-day operations and your staff. 

Item splitting is firmly on our roadmap, and our team is actively working towards implementing it. Unfortunately, we don't have a specific timeline for its release at the moment, but we will be sure to be in touch whenever this feature can be tested or released on the Square for Restaurants platform. 

I have shared your feedback with our product teams in the meantime. Feedback like yours above helps us determine how we can prioritise new features for Square's payment platform. 

Let me know if there is anything else I can help with. 

[#4]

Looping in @AdrianaPortillo and @k_atie, who are working on our Split by Seat Beta and may be able to give a better idea of when you'll have access to more options for splitting tickets by seat and handling larger groups with more complex needs.

While I don't think that split by seat on its own will hit all of the requests that have come up in this thread, it is a step in the right direction.

It may not always feel like it but threads like this do make a difference, and we recognize that it puts you and your staff in a difficult position when our software doesn't meet their expectations.

I'm sorry that it's taken this long to make progress, and that there's still more work to be done to tick all of these boxes, but thank you for your patience and for reiterating how important these features are for you and so many other businesses that use Square for Restaurants.

[#5]

@Jtay Thanks for pointing out these gaps in Square for Restaurants that you'd like to see filled, and for being so unequivocal.  These are relatively small changes that would make a big difference, especially for businesses like yours!

All of these updates are being worked on by our product team, and unvarnished points of view like these from real folks do inform how and when we release new options.  Part of my job here is to amplify and share input like this to the right ears. 👂

I don't blame you for being cynical, especially in a thread that's been open for this long - But I hope we'll have good news for yourself and the other folks that need more options for handling items and seat-linked tickets in the future.

[SeaCider]

The help article says:

"You can split a check with Square for Restaurants mobile POS, but splitting an item (e.g. a bottle of wine split multiple ways) is not available."

That is the feature we are all missing, splitting a single item (ie. a bottle of wine split multiple ways). Has that feature actually been added, and just the help article needs to be updated?

[makedonas]

Hey Kristen, the help article you posted on this points to a different article, for splitting checks etc. The original post is about splitting items and sharing them between checks. Example: an appetizer that 2 guests want to pay half n half. I do know that there is new functionality that makes this happen, but I dont know where the article is.

[AlexMPH]

Kristen - not sure why you changed this to delivered, this feature is not available as requested in this thread and it is currently in Beta testing here: Beta Split Item Test Group. This is still an active Test Group (I actually requested to join it yesterday before you made this change).

The article you linked is NOT about splitting an item, it's about splitting a check - very different in the restaurant world. It looks like the Test Group is on splitting a single item across multiple checks. For example, 2 people are getting an appetizer and splitting the cost of the appetizer. This means that 1/2 [[Appetizer]] is on one check with Guest 1's food and drinks and 1/2 [[Appetizer]] is on Guest 2's check with their food and drinks.

It would be helpful for this status to be reverted back to Active Testing until the linked Test Group is completed.

Thanks!

[kristen]

Hi @AlexMPH - you're absolutely right! @makedonas, same to you. I had too many tabs open and was trying to update too many things at once and made a mistake. This feature is in beta. I'll go back and edit my previous post too. Thanks for tagging me!

Beta Test Group can be found here: https://www.sellercommunity.com/t5/Restaurants-Item-Splits/gh-p/RSTItemSplits

️ Kristen
Square Community Manager
Product Engagement

[kristen]

@SeaCider, I'm sorry for the confusion here! I made a mistake and edited that post. Item splitting is currently being tested in a beta group. Here is the link to the group: 

https://www.sellercommunity.com/t5/Restaurants-Item-Splits/gh-p/RSTItemSplits

Thanks for understanding!

️ Kristen
Square Community Manager
Product Engagement

[makedonas]

 

 

Also, under “Whats New” there is a Nov 26 2024 update that says this is either now live or coming soon for most accounts. 
i added a pic. 

[kristen]

@makedonas thank you so much! I am actually meeting with the team who handles the "what's new" updates tomorrow! And we will have an updated help article once the feature is generally available to all.