Restaurants Tip Settling… bug?

[TheRealChipA]

Greetings,

Today I went to settle a few tips and clicked the Save button by mistake.  But since it said “Save” I figured that when I went back into the list the tips I entered would be there for me to settle.  Nope!  See attached video.

I will say that I did notice that if I repeated that process THEN the tips seemed to be saved, which was weird.

Bug?

[JJ_]

Hey @TheRealChipA 

Just wanted to let you know that we have escalated this over to our Restaurant team and will get back to you as soon as we hear back from them. 

[JJ_]

Hey there @TheRealChipA our team has confirmed that this isn't working as intended. Can you confirm this is happening on the iPad on Square for Restaurants' latest version? Just looking for details to get this escalated properly for you.

[TheRealChipA]

@JJ_ its not working on 6.38.1. I just noticed that 6.39.2 is available. I’ve closed for the day but I’ll download that and test it tomorrow when I have tips to settle. Stay tuned!

[TheRealChipA]

@JJ_ And yes on iPad. In a Stand 2, though that’s probably irrelevant. 

[RobynR]

@TheRealChipA, thank you for confirming. Please let us know once you have updated to the latest version.

[TheRealChipA]

@RobynR @JJ_ I updated my Restaurants App on my iPad to 6.39.2. Ran a test transaction for $1.  Then:

• I went to Transactions and clicked on the icon in the upper left corner to see a list of unsettled tips
• Keyed $1 tip for that test transaction, then pressed the Save button.  It said it was saving, but when I went back to the screen it was not there.
• So, I re-keyed the $1 tip for that test transaction, then pressed the Save button again.  This time it did NOT say that it was saving the tips, but when I went back again, the $1 I keyed the second time was there.

So, it is still not working in 6.39.2

[BernadetteA]

Hi @TheRealChipA

Thank you for the additional information. Can you also confirm your iPad version and current OS number for the device? 

[TheRealChipA]

iPadOS 17.4.1

It’s an iPad 9th Generation, MK2L3LL/A, A2602

[BernadetteA]

Hey @TheRealChipA

Just checking in. The team is asking for some more details regarding the exact transactions you noticed this on. Can you confirm the first, and also the most recent orders; price, tip amount, and date? 

Thanks so much! 

[TheRealChipA]

Other than my test transaction today, I can’t possibly answer that. Mostly because it was a mistake when I first got the save button instead of the settle button.  Here are screen shots of the test transaction I mentioned above. 

 

 

[BernadetteA]

I think it will definitely help clarify things to the engineers! I'll keep you posted in case they have further questions, but I think at this point they have plenty to work with. Hopefully this is a speedy process! 🤞

[BernadetteA]

Oh, that's interesting. I think we may have overlooked that, @TheRealChipA

Since the first report you have been able to use the "settle" button as intended, and have not attempted to use the "save" option? 

Thanks again for all your help with this! I want to be able to give the engineers as much detail as possible so that they can resolve this efficiently. 

[TheRealChipA]

You have all but one point. 

The first time I use the save button it says it is saving but it doesn’t. 

The second time I use it ie doesn’t say it is saving but it does!

i hope that further clarifies things. 

[BernadetteA]

Hi @TheRealChipA 👋

Thanks so much for your continued patience here. After a few back and forths with the product team, they concluded they were unable to replicate this. 😕

Is this still an ongoing issue for you? 

[TheRealChipA]

@BernadetteA I have modified my procedures here slightly to get rid of paper.  Customers are paying and tipping AFTER they have picked up their orders.  So, maybe it’s still an issue and maybe it is not.  But I have no way of knowing since we removed the need to settle tips manually in favor just having card customers pay/tip once their orders are completed to their satisfaction.

Thanks for checking back!

[BernadetteA]

You're welcome! I will keep an eye on it since they still have it open/pending, and will let you know if I hear of any new updates.

[BernadetteA]

Perfect! Thank you. Sending that over to the team as well.