Performance Issue: Square Services Disruption 7 Sept, 2023

[The title of this post was updated by a moderator from "IS SQUARE DOWN, EVERYWHERE?"]

 

The Square Support Line says..."you have reached us during an unexpected closure..."  Anyone have an idea what is going on?

31,009 Views
Message 1 of 101
Report
1 Best Answer
Admin

Best Answer

Thank you for your patience as our team worked to resolve this issue and our sincere apology for the disruption to your business this outage caused. I want to follow up and confirm that the disruption impacting Square services have been resolved.

 

You should all have received a follow-up email from us with update on last week's outage but if you are not seeing it yet, you can also find the update on our website

 

If you haven't yet already, I recommend bookmarking issquareup.com — this is the best way to check if there's any current outage.

Tra | she/her
Community Engagement Program Manager, Square
Have a burning question to ask in our Question of the Week? Share it with us!

View Best Answer >

19,583 Views
Message 101 of 101
Report
100 REPLIES 100

Has anyone had issues with the offline mode yesterday when square was down?

3,997 Views
Message 64 of 101
Report

Took offline sales during the outage last night, but they are not on any of my reports now? My understanding is they populate when we get back online.  Have they disapperared?  Will there be any recourse?

4,173 Views
Message 65 of 101
Report

I have noticed that I have significantly less sales this morning in offline sales. They are not showing up in the reports.

4,127 Views
Message 66 of 101
Report

It appears all the cash transactions uploaded. Now we are waiting on the CC transactions.  I would guess (hope) these will upload shortly as square gets things up and running smoothly!

4,118 Views
Message 67 of 101
Report

I've only had 1 offline sale out of 8 show up.  Was able to process the 1, but the other 7 haven't shown up. 

I'm hoping they eventually will.

3,409 Views
Message 68 of 101
Report

Same issue.  Offline not showing up then I see several on the dashboard under transactions that say they didn't process. We had to use offline mode for customers already in the restaurant. Looking forward to hearing how to resolve.

3,386 Views
Message 69 of 101
Report

During Square's major meltdown yesterday (September 7), we ran 13 transactions offline. They haven't cleared this morning, even though we can now run credit cards and most other things seem to be working. The POS says that they'll run when we are connected to the Internet again, but we are connected now and running transactions, and they're still not updating.

 

Anyone else having this issue? I'm assuming/hoping it'll clear when the systems are fully operational but was wondering.

3,315 Views
Message 70 of 101
Report

We are having the same issue! Please keep us updated on what happens with yours

3,299 Views
Message 71 of 101
Report

Absolutely - will do!

3,269 Views
Message 72 of 101
Report

Is there a limit till offline transactions 

 

3,275 Views
Message 73 of 101
Report

I don't know - but we've never had an issue with offline transactions not clearing immediately after reconnecting. But this is a major disruption!

3,224 Views
Message 74 of 101
Report

We are having the same issue

3,235 Views
Message 75 of 101
Report

My team ran credit cards in offline mode when square was down. How do we charge those cards now? 

3,214 Views
Message 76 of 101
Report

When we were on the terminal we saw the pending offline credit card sales but now they are gone and we are connected to the internet and I do not see those sales. This was during the square issue yesterday and it was over $1k in sales for my small business. What can I do??

3,205 Views
Message 77 of 101
Report

Same here

 

3,145 Views
Message 78 of 101
Report

During the square downage yesterday we had over $1k in offline credit card sales and we are back and connected to the internet but those sales are not showing anywhere. What can we do??

4,098 Views
Message 79 of 101
Report
Square Champion

I had several hundred $ in offline and over the last few hours they have now been processed. Data appears to be trickling in slowly. Keep checking your sales and transaction data for yesterday, my data has been changing by the hour. Hopefully by the end of the day everything will be back.

3,958 Views
Message 80 of 101
Report

I have offline transactions that still haven't uploaded yet.  Is anyone else still having this issue?

 

4,068 Views
Message 81 of 101
Report

MY UPDATE: as of 8:18 am CDT, of my 13 offline transactions yesterday afternoon, 2 have showed up as transactions in yesterday's totals, 9 are still listed as offline, and there are 2 that aren't in either place (yet). I'm assuming they're slowly migrating but I took photos of all 13 yesterday and will make sure they all transition over.

3,227 Views
Message 82 of 101
Report

wish we had taken photos!  😖

3,221 Views
Message 83 of 101
Report

Where can you view them as offline?

3,206 Views
Message 84 of 101
Report
This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.