Mobile Restaurant POS app

[Rp3]

Can the mobile POS app be used on any android phone or just the A32 5G?

[_Violet]

Hi there, @Rp3 -  thanks for reaching out.I'm happy to help but will need some more detail in order to better understand your question.

Are you referring to the Square for Restaurants mobile Android app? If so, the app requires Android 7.0 and up.

Whenever you have a moment, please reply to this message with a little more information describing your question. I’ll be sure to follow up as soon as possible.

[Rp3]

Yes the restaurants mobile POS app for android...

So it will work on any android phone with Android 7.0 and up then? 

For instance the Galaxy A15 5G should work?

[RobynR]

@Rp3, you can check your device compatibility here.

[Rp3]

Hi,

Thanks for the link. I have already used it in the past to try to figure out if a device can or can’t run one of squares POS apps and it only provides information about hardware compatibility with payments.

I discovered that the compatibility page is not useful in my context though. For instance, many of the devices listed as compatible, like iOS devices and tablets, do not run the square for restaurants mobile POS app.

I am trying to confirm if the square for restaurants mobile POS app ONLY works of the terminal and the galaxy A32 5G, which square sells as part of a mobile POS kit for this exact purpose.

however, I can get a better deal on some different more powerful android phones and I don’t need the card readers for my purposes so I am trying to confirm if, specifically the square for restaurants mobile pos app, works on other android phones or just that one.

I wish square had a device compatibility page that clarified this sort of thing.

Certain versions of square only work on certain devices and there doesn’t seem to be a centralized place for sellers to check this so they can confidently buy hardware that fits their needs.

[RobynR]

@Rp3 I completely understand your frustration and appreciate your detailed explanation. It sounds like you've encountered challenges in finding accurate information about the compatibility of Square's POS apps with different devices, particularly for Square for Restaurants Mobile POS. 

_Violet's response above linked the app requirement from the Google app store that states the Square for Restaurants app requires Android 7.0 and up. (Please see the screenshot below)

[Rp3]

This answer is misleading and the question should not be marked as answered. Someone is going to go out an buy a phone based on this and be very disappointed when it doesn't work.

I have tried the Galaxy S22 running Android 14 and it is not compatible (see screenshot taken from my friends S22), so not every Android running 7.0 and up is compatible. The fact that it doesn't work on at least one of the relatively new flagship S series phones makes me think that it probably ONLY works on the Samsung Galaxy A32 5G.

Can someone please confirm which androids other than the A32, if any, work?

[RobynR]

@Rp3,

Thank you for your honest response and providing the screenshot.

I've reached out to our Restaurants team and confirmed that the Square for Restaurant app is currently only compatible with Samsung Galaxy A32 devices and not with other Android devices.

Your suggestion about including app compatibility details on the device compatibility page is a great idea. Feel free to share your suggestions in our Ideate Room here - Our Product Team actively considers and implements improvements based on valuable feedback like yours.

I appreciate your patience, and if you have any further questions, I'm more than happy to assist.