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BUG: sent items are showing up on the pick again

After the new update 

Prior sent tickets are reprinting on the order stub tickets again.

This was not happening before but it recently started doing it after the new update.

Please help

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Verified Answer

Re: BUG: sent items are showing up on the pick again

Hi there, @sbrockz -

 

If you are referring to an issue with Open Tickets, our team is aware of this issue and is currently looking into a fix.

Apologies for the interruption, and thank you for your patience while we work to resolve this.

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This just started happening with the new update. So we start a tab and guy gets a beer and wings. Then he orders another beer and when we ring it in the wings get sent to the kitchen again and the first and second beer get sent to the bar to be poured. Is anyone else having this issue? 

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We are having the same problem.  Just started with the new update.  This makes the prep tickets a terrible liability and has severely disrupted our work flow.  

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This is fixed now

restart your iPad

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Hi there, we are having the same issue.  Sent beverage items are showing up on the pick again.  how do we resolve?

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Alumni

Hi there, @sbrockz -

 

If you are referring to an issue with Open Tickets, our team is aware of this issue and is currently looking into a fix.

Apologies for the interruption, and thank you for your patience while we work to resolve this.

Valentina
Community Moderator, Square
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Hi there, we are having the same issue.  Sent beverage items are showing up on the pick again.  how do we resolve?

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