Tips not importing when running payroll

[Kellykc]

For the last 2 payroll cycles, tips have not been importing at all.  I've had to manually calculate for each of my 10 employees which takes up a lot of extra time.  When will this issue be fixed??  Anyone else experiencing the same??

[_Violet]

Hi @Kellykc - sorry to see trouble has brought you to the Seller Community! 😓
 

So long as you have Tip Importing enabled in your Payroll settings, your tips should be included.  It's difficult to pinpoint what may be happening without looking at your account with you.

The fastest way to resolve complicated Square Payroll questions is by reaching out to our Payroll Support Team directly. The best way to reach out is by phone because our team can look at your account with you and help you make adjustments in real-time. If you haven't already, please reach out directly by logging into your Square account and heading here. Thank you 🙂

[CKT]

I'm sorry to say this, but it's not Tips are enabled and they are NOT included.  Everything points to Enabling Tips.  Problems still exists. 

[Summer2024]

Hi, @CKT 👋 

Thanks for reaching out. Like Violet said above, it is difficult to be able to help troubleshoot this issue without taking a deeper look into account settings with you. 

I would suggest reaching out to our Payroll team by phone, so they can take a look at this with you in real time.

If you'd like to speak with our Support Team by phone, you can give us a call at 855-700-6000 between 6am-6pm Pacific Time Monday-Friday.

You can also get in touch with our Messaging and Email Support Teams at any time here: squ.re/contactsqsupport