Can't find the option to resent an invitation to a new employee

[lkhollister]

I signed up a new employee and sent her the invite. When she tried to use it, it said it was unavailable and that her employer needs to send a new one. Problem is, I don't have that option. I've looked everywhere the help articles told me to look, I've looked in all the places it shouldn't have been, and I just don't have a resend option. Help?

[gwill · Accepted solution]

@lkhollister When you click on your new employee in the team list in Square Dashboard, you should see a yellow banner that says “Resend invitation.” Do you see that on your end?

[OddzEndz]

I have this same question. I do see the resend invite and I send it but when the employee attempts to login it asks for a password which they have not yet had the opportunity to set up and then when they attempt a "forgot password" refuses because they email is already linked to an account which they have but have not even accessed for the first time. What do we do?

[svanbrunt]

@OddzEndz if you DM me the name of the employee I can take a look.

Thanks!

Scott

[OddzEndz]

How do I do a DM from this thread?

[svanbrunt]

Sorry; hover over my icon or name and you should see `Send message` as an option?