Solved: Square unable to verify I'm guessing my company or... - Page 2

HRJConsulting · ‎10-24-2017

Greetings,

I established my company a couple of months ago...everything just fine with the state and the city. However, I get to SQUARE and some verification process has failed. Are they asking questions about me or the business? Either way, it didn't go through and SQUARE advises they can't setup my account for another verification? Is this the case? Why can't I talk to someone on the phone about this? I believe SQUARE is making a mistake which is causing an issue when there shouldn't be. Do I just create another account? Should this account just be deactivated being it's useless at this point?

I firmly don't believe there isn't anything Square can't do about it? I'm not saying to override, I'm simply requesting to set the status to where I need to verify again and SQUARE to confirm whether I should be asking questions related to me or are they related to the business 'cause I believe that's the mistake in this case.

Chad · ‎10-24-2017

Hello @HRJConsulting, welcome to the Seller Community.

I can provide some background around the activation process. So when signing up for an account you'll have four attempts to verify your identity to activate credit card processing. Once you've exhausted these attempts we cannot enable additional tries.

If you think you entered your information incorrectly you can try setting up another account with a different email address. Please keep in mind you will be entering your own information for this and not the businesses information.

Currently we only provide phone support to seller accounts that have completed this verification step.

If you still have questions please let me know. I would be happy to help out.

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HeidiO · ‎07-05-2024

Also, this thread says 4 attempts but I got one try in addition to the original attempt when setting up my account. So now what?

Square unable to verify I'm guessing my company or is it me?