@dentoollibrary That’s a great clarification. Thank you so much. And, yes, I can confirm that I see your issue clearly now. For this one, I’ll have to admit defeat, however. Not only can you NOT enter a coupon code during checkout for subscriptions, but there is truly no work-around that could help you in this situation.
This is because Square did not design Subscriptions to also need coupons. I believe (but remember I’m not Square so I’m only guessing) that they assumed that any discounts/coupons would be built into the actual subscription, and that therefore coupons would be effectively redundant. I sort of participated in the beta and early tests of this redesign, but don’t remember this coming up at all. But I could have missed something since I dropped out of that beta early since it did not offer any fulfillment types other than shipping, which made it useless for my needs. Still, I’m pretty confident that the concept of Subscriptions included the implicit concept of coupons/discounts being built-in. Sure, that might have been a bad assumption for some sellers, but it was a reasonable one at the time.
That’s a long-winded way of saying that your issue falls into the category of a feature request. Feature requests can be submitted on the Ideate Board. Just remember that these only start an evaluation process, and this process takes time to evaluate the request, get feedback, etc, before a decision is made to put it on a future product roadmap. Square Subscriptions as we see it is a compete overhaul of the original design which was not even usable for most folks. While this one is so much better, it is still (IMO) in its infancy. I know that changes and enhancements are actively being worked on, but of course I don’t know the timeline for a new round of upgrades.
Lastly, it sounds like you might be just starting to set up Subscriptions for your business. If so, I would strongly recommend heading over to the Square App Marketplace and searching for third-party subscription apps that integrate with our Square accounts. In my opinion, one of the best is called Submatic, but there are others. I use a number of third-party apps like this one to enhance Square, especially early on in a new Square product’s life when it just doesn’t quite do what I need. Also, third-party apps are great to enhance Square in areas that Square will probably never go (automatic language translation of websites, for example).
Anyway, sorry I can’t be more helpful. But I think this should give you an idea of your options as things stand right now.
Good luck.
Hi @dentoollibrary. Honestly, we need you to be a lot more clear in order to help you here. Are you saying that your subscribers sometimes use gift cards to purchase discounts? If so, all they have to do is enter that gift card information on the payment screen — discounts are not needed. Otherwise, if that’s not what you are saying, can you give us an example or two — what the subscriber is purchasing, why they would want to apply a discount, etc. I’ve read your post a half-dozen times and can’t quite figure out where it is going. Solid examples would help clarify that, I’m sure.
@dentoollibrary That’s a great clarification. Thank you so much. And, yes, I can confirm that I see your issue clearly now. For this one, I’ll have to admit defeat, however. Not only can you NOT enter a coupon code during checkout for subscriptions, but there is truly no work-around that could help you in this situation.
This is because Square did not design Subscriptions to also need coupons. I believe (but remember I’m not Square so I’m only guessing) that they assumed that any discounts/coupons would be built into the actual subscription, and that therefore coupons would be effectively redundant. I sort of participated in the beta and early tests of this redesign, but don’t remember this coming up at all. But I could have missed something since I dropped out of that beta early since it did not offer any fulfillment types other than shipping, which made it useless for my needs. Still, I’m pretty confident that the concept of Subscriptions included the implicit concept of coupons/discounts being built-in. Sure, that might have been a bad assumption for some sellers, but it was a reasonable one at the time.
That’s a long-winded way of saying that your issue falls into the category of a feature request. Feature requests can be submitted on the Ideate Board. Just remember that these only start an evaluation process, and this process takes time to evaluate the request, get feedback, etc, before a decision is made to put it on a future product roadmap. Square Subscriptions as we see it is a compete overhaul of the original design which was not even usable for most folks. While this one is so much better, it is still (IMO) in its infancy. I know that changes and enhancements are actively being worked on, but of course I don’t know the timeline for a new round of upgrades.
Lastly, it sounds like you might be just starting to set up Subscriptions for your business. If so, I would strongly recommend heading over to the Square App Marketplace and searching for third-party subscription apps that integrate with our Square accounts. In my opinion, one of the best is called Submatic, but there are others. I use a number of third-party apps like this one to enhance Square, especially early on in a new Square product’s life when it just doesn’t quite do what I need. Also, third-party apps are great to enhance Square in areas that Square will probably never go (automatic language translation of websites, for example).
Anyway, sorry I can’t be more helpful. But I think this should give you an idea of your options as things stand right now.
Good luck.
@dentoollibrary Of course you are welcome. That’s why we are here. To help our fellow sellers, even if that help is not exactly satisfying every time. Please don’t hesitate to return here if you have any other concerns. I, or someone, will do our best.
And if you have the time join us in sharing your experience and knowledge to assist other sellers when they post questions. That’s the entire point of this community — sellers helping other sellers. After all, we are the ones with the real-world experience.
@providence I’ve not seen any product updates to subscriptions since the last post here a couple of months ago. Even if a feature request was accepted to add this functionality, it usually takes considerably longer to design and implement than a few months.
If this is something you need now, then I would strongly recommend heading over to the Square App Marketplace and searching for third-party subscription apps that integrate with our Square accounts. In my opinion, one of the best is called Submatic, but there are others. I use a number of third-party apps like this one to enhance Square, especially early on in a new Square product’s life when it just doesn’t quite do what I need. Also, third-party apps are great to enhance Square in areas that Square will probably never go (automatic language translation of websites, for example).
