Why isn't square calculating commissions correctly?

[joykate]

I own a salon and my stylists earn commission on products sold.  When I run the report to see their commission it isn't calculated correctly. For example, the net sales after taxes is $100 so the commission should be $20 but when I run the report it says $14.84.  

[Valentina]

Hi there, and welcome to the Seller Community! 🎉

First, I'd review this guide and see if anything sticks out to you.

Have you checked to see if you applied any deductions you would like to not be included in total before calculating commissions? 

If you're still not sure what's going on, we recommend reaching out directly, as we're unable to take a dive into your account through this public platform, If you give us a call and ask to speak with the Appointments team, our team can connect you directly with an Appointments specialist. They'll be able to dig more deeply with you to provide some clarity, @joykate.

[FedUpWithThis]

Same issue here... I've applied the deductions, same thing... Simple commission of 50% and its giving me strange totals..

[Law1]

Some of the transactions on one of my girls has no commission calculated when there is clearly a sale recorded?

[Valentina]

Have you double-checked to ensure that this team member has their items commission rate set up properly?
 

1. Visit the Team page of your Dashboard

2. Select the team member you wish to set up the rate for

3. Under Job Title > click Edit

4. Ensure that Earns Commission is toggled ON

5. Check the employee’s items and services commission rate
    

Let us know what you see here!

If everything is set up properly, please get in touch by phone so our team can dig in further with you, @Law1.

P.S. Welcome to the Seller Community ✨

[Law1]

How do I set up the commissions to only calculate on retail/taxable items and not services?  I've read the instructions and my settings don't seem to align with what is outlined.