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qbu
‎09-03-2024 08:43 PM

Why do I have an item, but it shows no item when I select it by customizing it?

Why do I have an item, but it shows no item when I select it by customizing it?
The product is set to be visible on the website

https://prnt.sc/2WLS73tYIAdR

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Breffni
Admin
‎09-06-2024 03:49 AM

Best Answer

Hi @qbu 👋 thanks for flagging this.

 

To confirm, you have an item created in your Square Online Overview, but when you try to add it via Site Editor it's not appearing? 

 

I would double-check that your item appears in the link I added above rather than your Item Library  which would have your physical items in it. 

 

I'd also recommend clearing cache and cookies on your device and trying again from a different device or browser. 

 

Let me know how it goes. 

Breffni
Community Moderator, Ireland, Square
Sign in and click Mark as Best Answer if my reply answers your question ✨

After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures! 

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Breffni
Admin
‎09-06-2024 03:49 AM

Best Answer

Hi @qbu 👋 thanks for flagging this.

 

To confirm, you have an item created in your Square Online Overview, but when you try to add it via Site Editor it's not appearing? 

 

I would double-check that your item appears in the link I added above rather than your Item Library  which would have your physical items in it. 

 

I'd also recommend clearing cache and cookies on your device and trying again from a different device or browser. 

 

Let me know how it goes. 

Breffni
Community Moderator, Ireland, Square
Sign in and click Mark as Best Answer if my reply answers your question ✨

After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures! 
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