Hey there, @C_95. Can you please provide the specific link/URL that is throwing the potential threat warning in your email client? I understand that you feel like “All of the links I add to my emails are either for my own website or are my own content on external website, all of which are legitimate and reputable,” but it is still entirely possible that the particular link in question might have a flag on it for some currently unknown reason. Thanks!
So….. when I click on that link my browser does NOT redirect to anything. It goes directly to the product page. That tells me that all of your customers probably are not having the same experience as you. My browsers are Safari and Chrome. My email addresses are hosted by Apple (personal) and Microsoft (business).
Safebrowse.io seems to have an issue with this kind of link. Probably because of parental controls, or school-based controls, that try to weed out click-bait and suck. You can remove it from your devices/accounts sometimes. You can also Disable it with a PIN that you used to set up parental controls, if you have that access.
Anyway, try Googling “what is safebrowse.io“ and you’ll get all kinds of information. However, removing click.promote.weebly.com from the “suspicious” list is probably something you’d have to initiate with their support staff directly. Most likely, someone reported such a link as a scam/phishing attempt and that blacklisted everyone who uses it. Virus checkers like that always go overboard.
Happy to give you a little reassurance. This is a complicated issue of the internet since there are so many ways that bad actors can prey on unsuspecting folks — customers AND sellers. Sometimes, the good gets swept up with the bad as tech companies try to stay ahead of fraud, which will always be a never-ending battle.
I’m not sure that Square/Weebly can do much about this. But you should be able to make some screen shots, etc, and submit a request to your internet provider letting them know that they “painted” with too big a brush here. It looks like they blacklisted “click.promote.weebly.com” which had the effect of blacklisting everyone who uses “click.promote.weebly.com.” Since this was probably an issue with a bad-faith Square seller rather than an issue with Square/Weebly as a whole, you might be successful in getting that removed from their blacklist. It’s worth a try.
Having said that, I can tag a few Square moderators here so they can check with the Ecom team. But, don’t hold your breath here. As with everything related to internet security, it’s never as simple or straightforward as we merely mortals think it should be.
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@_Violet @Katie_SQ here’s a summary. @C_95 is seeing that our links that use “click.promote.weebly.com” links are causing safebrowse.io to display warnings that the link is not safe. They are wondering if Square/Weebly might be able to petition Xfinity (or whoever) to remove “click.promote.weebly.com” from their blacklist. It’s a fair question since the company should have more clout that we individual sellers have. Thanks for any insights.
