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Unable to set time-based restrictions on categories

When I created my categories I WAS able to set availability times, but now, for some reason, those options are "gone" and I am no longer able to adjust or even see my category(s) availability.

 

Further, when I create a new category, I am unable to edit it's availability.

 

I'm looking in the Online Store Dashboard, under Items/Categories (pics below)

 

Do I need to edit the actual item's prep time?  Confused as to why I was originally able to edit/include category availability, now not.  

 

I've combed the forum for similar issues, and have worked through the help topics on this as well, but I cannot seem to come up with a solution.  I'm sure there is a good reason for why this is happening...

 

Could it be a conflicting time with the pickup site for the items?  To be specific, I'm trying to let customers pre-order items to be picked up at weekend Farmers' Markets.  The pickup times are limited to the hours/days of the markets themselves, but the categories/items I would like limited to anytime up to 24 hours before the market opens.  

 

As I mentioned above, I was quite sure I HAD set this up within the categories when creating them, but then somehow the time-based restrictions "went away" and are no longer available to me to add/edit.

 

Let me know if I can include any further info, pics, etc...

 

Pic 1 is a list of my categories within the online store dashboard

 

Pic 2 is the edit menu for one of those categories, highlighting the "missing" availability section

 

Thanks!

 

Screen Shot 2021-05-23 at 12.55.45 PM.pngScreen Shot 2021-05-23 at 12.55.27 PM.png

 

Thanks

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HI, yes, the Set Availability is still being offered on the Retail Format template of the Online Store.  The table of contents within the Online Dashboard did change recently.  I understand you sell food and are on the Menu Format template so not sure if it was removed.  It should not have been since I know many other food sellers need this option. 

Screen Shot 2021-05-23 at 2.27.25 PM.png

 

 

You can try to contact Customer Support with this link.  Monday to Friday.

 

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

 

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

 

You must be logged into your account and is best on a laptop or desktop.  Phone app sometimes displays unavailable at times.

Hope This Helps!
TERRI
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Thank you Terri, I will reach out tomorrow!

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