Tipping for Pickup is enabled but not visible on Square Online checkout

[TheForYouShoppe]

I've enabled Tipping option but it's not showing up for my online store upon checkout.  What am I doing wrong?

[MayaP]

Hey @TheForYouShoppe, that is certainly odd! 

I have escalated this to support and will follow up as soon as I have more insight. 

Thanks for your patience! 

[MayaP · Accepted solution]

I appreciate your patience @TheForYouShoppe, this should be working now!

The item called "Custom: Big-Head / Fan Cutouts" in your SO site items has the item type set to "Other" which isn't a physical item type. Tipping can only be used with pickup, delivery, and QR code ordering. The item was changed to physical and tipping is appearing.

If you need anything else or have further questions let me know! 

[TheForYouShoppe]

Can we submit a request to allow for tips on non-physical items?  I don't understand why tips would be restricted to only certain category items. 

My items are not solely physical, since they also provide a custom service attached to the physical item. 

Square's description says to select "Other: Best for items you will fulfill manually," and this certainly seems to warrant the option to allow for tips.