Table qr code and pickup order timing

[snowpacktaproom]

What is wrong with the QR code and pickup times?  All of our customers keep seeing 5-10 minute pickup times when we have 60 pizzas in the queue.  Fix this! 

It leads to bad reviews from disappointed customers.

[TheRealChipA]

@snowpacktaproom 

From your dashboard go to Online -> Fulfillment -> Pickup & Delivery, then choose Edit location.  How do you have the following pickup fulfillment settings set>

1. Calculate & assign pickup times automatically
2. When can orders be picked up?
3. What is the soonest that the order can be picked up?
4. Do you start preparing orders as soon as they are received?
5. How much time do you need to prepare an order for pickup or delivery?
6. Do you want Square Online to limit the number of orders that can be picked up or delivered at the same time?  And if you do limit, allow how many every time slot?

Based upon your answers, I think we can help you come to a solution using the tools you have already.  Square really gives you lots of options and variables to control this, including giving you the ability to change order pickup times on an order-by-order basis from your POS, especially when things are really crazy and you just need to manually take control of the situation.  Sometimes, though, all of this flexibility can be hard to digest.  I think we can solve most of your issues soon enough.

Thanks!

[snowpacktaproom]

All of this is already set up.  The problem is, it doesn't work.  Even when we have 30 orders on the line, it's still telling customers their food will be ready in 10 minutes.

[Arie]

Sorry to hear about the trouble with your order timing, @snowpacktaproom and thank you for suggesting these steps, @TheRealChipA!

I understand your frustration and would love to take a closer look at your settings - unfortunately, this isn't something we can do via this public forum which is why I'd suggest reaching out to our support team directly. You can call us on 1-855-700-6000, Mon - Fri, 6am-6pm Pacific Time.