Re: Per-site tip?

dsaxena_pdx · ‎02-01-2022

I've got multiple Square online websites linked to my account and I'm wondering if there's a way to have different tip settings for different sites? Two sites are linked to food carts and and I want a default 15% tip, the other site is for selling tickets to prix fix dinner which has gratuity built into the price so I'd like to remove the tip option all together. Is this doable??

londontea · ‎02-02-2022

Unfortunately there's not a way to have a different tip setting for each site. However, tips only apply to orders for pickup and delivery.

For the site that sells tickets you could make the ticket an "event" item if you haven't already. That means it would not be tipped because event items don't have to be picked up, the customer just prints their order receipt (or shows the email on their phone) which functions as the ticket.

To change an item type, open the item in Square Online and click the dropdown box at the very top of the screen that says "Item Type." Change it from Physical to Event, then scroll down and enter the event details.

Kaleb · ‎10-12-2023

We have the same issue. We have one website that functions to sell physical items that people pick up in person or get shipped out. We have another website for in-person direct ordering by table of cafe drinks and food. When we add the tip option, it goes to BOTH websites, which makes no sense for our business or for Square - why can't this be a site-specific option? Both are physical items, but they should never be asked to tip for buying a board game or merchandise.

MayaP · ‎10-14-2023

Hello @Kaleb ,

I appreciate you reaching out with your feedback and understand your concerns. This is currently a feature request still. I would suggest reaching out to our Ideate Board, our new process of tracking feature requests, and submitting all your input there. With Ideate we are hoping to streamline and track these requests better than we have in the past. I know waiting for something to be built out isn't easy and appreciate all your patience. If you need anything else let me know.