Online Store: Can't see shopping cart?

[ZDeli]

[The title of this thread has been edited from the original: Shopping Cart]

We are a restaurant and are using Weebly for our online restaurant checkout. People navigate the site okay but often I hear that there is confusion about how to check out. I've experienced this myself. If you are shopping online, after you add a product to your shopping cart, if you continue shopping and don't select another item, there doesn't seem to be a way to get back to the shopping cart - there is no shopping cart icon.

Should there be?

[isabelle · Accepted solution]

Hey @ZDeli! Thanks for the reply.

When you go to Online Store dashboard > Settings > Checkout:

And select Advance Settings, what do you see? I'm wondering if your settings are on Buy Now:

This would mean there is no cart. Let me know if that's the case. You would want it to be on Add to Cart mode. 

I look forward to hearing from you! 

[isabelle]

Hey @ZDeli!

Thanks for posting in the Seller Community 🌟

Are you referring to the mobile version of your site? Or the browser version? Let me know so I can provide some further insight or instructions. 

[ZDeli]

HI!

I am referring to both.

[isabelle · Accepted solution]

Hey @ZDeli! Thanks for the reply.

When you go to Online Store dashboard > Settings > Checkout:

And select Advance Settings, what do you see? I'm wondering if your settings are on Buy Now:

This would mean there is no cart. Let me know if that's the case. You would want it to be on Add to Cart mode. 

I look forward to hearing from you! 

[ZDeli]

Hi! This is what we see:

[isabelle]

Okay, and would you mind taking a screenshot of what your shop looks like after you add something to the cart @ZDeli?

[ZDeli]

Here are 2 screenshots - one with an item in my shopping cart and one after I click "continue shopping"

[isabelle]

Hey @ZDeli!

Thanks for your reply, and for the screenshots.

It looks like you're using the Order Online template, which seems to be overriding the Add to Cart setting. This is the expected behavior however if you would like to continue to use this template. Really sorry that you lose the cart functionality within this template. 

I'll make sure to pass this observation along to our Product Team. To learna bout changing your Online Store template, please take a look here. 

[ZDeli]

Well, i switched to this template since this was the recommendation for restaurants. I think not being able to see a shopping cart is a problem, but I like how the Order Online template is set up for menus. Do you think the shopping cart icon/feature can be easily added to this template?

[isabelle]

Hey @ZDeli!

Thanks for your reply.

It's a feature request, so it could be developed in the future. I'll make sure to post updates in this thread. Thanks for your time! 

[ZDeli · Accepted solution]

HI!

Just want to let you know that I got the cart icon to work. My husband recommended that in the website edit mode I look at the header icons. Sure enough, shopping cart was turned off. I turned it on and the shopping cart is now there.

[isabelle]

So happy to hear that @ZDeli! I never would've thought to check there based on your Add to Cart settings.

Thanks so much for sharing! I've marked your answer as a best answer. I hope to see you around the Seller Community! ✨

[sbflower]

Thank you for posting this. I have had multiple people tell me they can't get to their shopping cart. Why on earth this would not already be "on" is beyond me.???

[poapdx]

We’ve been trying to solve this as recently as 2 months ago and no Square team rep could ever help. We have had so many multiple order mistakes because of it. So thanks for the easy fix solution! 

[HouseofOla]

Thank you and thank your husband. I noticed this last night at the same time as the outages so thought it was that . Until 4 hours ago. 

[artisanjourney]

Thanks to you and your husband!! I was puzzled by this as well. Sigh of relief! 

[IAmMyBillboard]

I was just dealing with this same issue! Thanks for coming back to share your solution! I'm all set because of it.

[ankiking]

I can't find this option and still don't see the cart. 

[ankiking]

MIne is in the correct mode and there is still no cart. 

[BernadetteA]

Hi @ankiking Thanks for reaching out. 🙂

Can you please let us know the site name so we can take a look? You also may need to republish the site, but we can confirm. 

Thanks! 

[Johnscbshop]

Mobile version and browser ,  I've had my site published for over a month and have been sending out the link to all friends.  To date no orders.  After investigating found the shopping cart  disappears unless you are selecting items to buy, Also no way to see what you have in the cart .   Personally if i was a customer trying to shop on this website i would be frustrated and go elsewhere

This needs to be fixed or the website is totally useless.

"You need a button to view shopping cart so the customer can check out."

Also , when viewing an item the customer doesn't know how to go back to previous screen.

6/13/20 update to this post

Shopping cart problem resolved

goto Website, Edit, Header, select Cart icon

During the initial setup this is recommended to be left turned off until you you are ready to sell, i followed recommendations, 6 months later after completing my setup no one reminded to turn it on.   This should be added to the Setup Guide Steps as the the last step  ......Turn On Cart Icon , now you are ready to sell.