New Meta Commerce Manaager Issues with Order/Inventory synching to Square

[Popi]

I received an email from Meta stating this:

Since Apr 24, 2024, Meta will only support shops that have checkout on Facebook and Instagram. To make your shop available to customers and sell your products, update your checkout to Facebook and Instagram now.

With an updated checkout, customers can purchase your products seamlessly on Facebook and Instagram. You'll also be able to run ads that send people to your website and shop, based on where we think they're most likely to purchase and keep product tagging on posts on Instagram.

So, I updated my acocunt, since social is a necessity.

Now, I'm receiving orders that are just sitting in meta's commerce manager site. I have to manually fulfill them because they are not reflecing in square and what's even worse, inventory is not updated in square, which means I run the risk of overselling items. 

Has anyone else experienced this? Does anyone know if something has to be done on Square to show these sales show up? 

[Lou8]

Hi @Popi, thank you for your post 👋.

I'm sorry to hear you're not receiving your orders through Square following this change. I've reached out to our Partnership team to get more details and understand how this affects Square integration with Meta. I'll get back to you as soon as I have an update. 

Thanks for your patience.

[acwiakala]

I am having the same issue! Did you ever get an answer on how to fix this problem?

[Lou8]

Hi @Popi and @acwiakala , thanks for your patience.

Our team is still looking into this update from Meta. In the meantime, could you log in to your Square Dashboard > Account Settings > Online Sales Channel - do you see the following message ?

 

If so, can you click on Resolve and follow the prompts to authenticate with Meta again.

Could you let me know if this resolve the issue you're both experiencing ? 

[acwiakala]

I do not have that message.

[BernadetteA]

A member of the support team was able to access your account, @acwiakala, and confirmed the button is there. Can you log into your account, then click this link and then provide a screenshot? 

[Popi]

Hi @Lou8 , thank you for the info. I do have that message. When I click on resolve, I get stuck on a part where I'm asked to create a new page vs. picking from an existing page. I've attached an image for reference. I then contacted Meta again, who had to escalate this issue to a specialist department. They got back to me and said I didn't have a system user associated with my account. 

I tried going through their step by step. But I can't set up a system user unless I have an app associated with the Meta business account. I'm assuming a square app? Not sure. So, I follow their instruction of adding an app, however, I need an ID and have no idea what ID i'm looking for. Anything that resembles an ID is denied.

Contacted Meta again and their response was to contact Squarespace🤦🏻‍♀️

How could this be so difficult? I'm trying Meta again.

[Lou8]

Hi @Popi, apologies for the delay here.

I'm sorry to hear the workaround I provided didn't work, and that Meta hasn't been able to provide a resolution.

I have escalated to a couple of other teams on my end, and I'm waiting to hear from them. I'll give you an update as soon as I can. 

Thanks so much for your patience !

[Lou8]

Thanks for your patience @Popi and @acwiakala. I was able to gather more information from our team.

This recent change with Meta means that sellers are not able to use Facebook Shops outside running the personalized shops ads options available. Which means that posts are no longer shoppable unless they’re an ad. While the inventory sync remains from Square to Meta, you will only be able to use this sync to run personalized shop ads. Unfortunately, it's not possible to avoid or undo the changes Meta has deployed.

Our Support Article Connect Square Online with Meta for business has been updated to reflect these changes. Ultimately, the integration is managed by Meta. Since we don't have insight on what the integration looks like on Meta's side, I recommend reaching out to their support team or visit the Meta Business Help Center.

Regarding the page/pop up you're currently blocking at @Popi, it seems that connecting the page is part of the process highlighted in step 4 of Connect Meta for Business. Could you go ahead with creating the new page and let me know what happens ?

[TCSlaguna]

@Lou8  Does that mean Post to Facebook from Item -> Create Payment Link is no longer available? 

[RobynR]

@TCSlaguna I'm not sure I fully understand your question. Are you trying to confirm if payment links will work on Facebook?

[TCSlaguna]

When editing an item, you could select Create Payment Link, then there was an option to post to Facebook. 

You could see a preview of the Facebook post with checkout link. 

I don't see the option in the screenshot I posted above. 

[Lou8]

Hi @TCSlaguna, my apologies for the delay !

Checkout is only enabled on Facebook and Instagram from now on. For Square sellers, it means that transactions will be processed through Meta instead of Square. Since Square Payment Links are processed with Square, you will no longer be able to post a Payment Link on Facebook unfortunately.

Let me know if you have any other questions.

[TCSlaguna]

@Lou8  Thanks for letting me know. I copy-pasted the payment link into the Meta for Business post scheduler and it generates a preview of the checkout link. It works well. 

Thanks! 

[Breffni]

Hi @Popi and @acwiakala,

Just popping in here to share some more information that our team was able to confirm. 

Inventory between Square and Meta should still sync after a purchase is made via shoppable ads.

Orders and fulfillment for orders via the shoppable ads will also continue to be managed via Square. 

I know you're both still working on getting set up here so we will keep an eye on this thread. 

[TCSlaguna]

I think @Lazybaitsco  is having a similar issue here

[Breffni]

Thanks for flagging @TCSlaguna - I'll share this thread with them.