Items in my Item Library are missing from Square Online - where are they?

[Pao-pao]

The title of this post has been edited from the original: New Store is missing a full category of my products

I'd like to migrate to (publish) the new store, but when I preview it it is missing an entire category. I made the new category and moved some items into it (in my current store) almost 2 weeks ago, but they don't show in the new version. How do I know they will be there if I publish the new store? Who can I talk to about this discrepancy between the current and new store?

[#2]

Hello and thank you for posting in the Seller Community, @Pao-pao! 👋

There are a few things that will prevent your item from being visible on Square Online - these tips should help get you pointed in the right direction.

One thing I've seen that will prevent items in your Square Item Library from showing up in your Online Store is applying a variable price to an item. Because variable-priced items are currently not supported on the Online Store, you'll see this message at the bottom of your Edit Item screen while editing the item in your Square Item Library:

Another reason items could be missing from your Square Online site is if they are currently listed as Unavailable or Hidden in the Item Library section of your Square Online site. This is what you would see when editing the item within the website editor if your item is not marked as Visible: 

If you have multiple locations, you'll want to make sure that the items you want to appear on your Square Online site are made Available at the location synced to your Square Online site. Even if you only have one location, if the item is not Available at your location, you'll see this message when editing your item (you can manage availability by clicking the link to edit the item in your Square Online Overview Page):

This is the message you'll see in your Square Online Dashboard when editing an item:

Within your Square Sync settings, you have the ability to enable or disable the option to Mark newly imported items as “Unavailable” online. If this setting is enabled, your items will not be Visible when you add them to your Item Library:

One more thing you can look into is whether you've set a quantity in the Stock column of the Variations section when editing an item. This can affect whether your item appears on your website:



If this didn't quite get you where you needed to be, please don't hesitate to reach out directly - our Customer Success team is happy to transfer you to our eCommerce specialists for some one-on-one help.

[Valentina · Accepted solution]

Hello and thank you for posting in the Seller Community, @Pao-pao! 👋

There are a few things that will prevent your item from being visible on Square Online - these tips should help get you pointed in the right direction.

One thing I've seen that will prevent items in your Square Item Library from showing up in your Online Store is applying a variable price to an item. Because variable-priced items are currently not supported on the Online Store, you'll see this message at the bottom of your Edit Item screen while editing the item in your Square Item Library:

Another reason items could be missing from your Square Online site is if they are currently listed as Unavailable or Hidden in the Item Library section of your Square Online site. This is what you would see when editing the item within the website editor if your item is not marked as Visible: 

If you have multiple locations, you'll want to make sure that the items you want to appear on your Square Online site are made Available at the location synced to your Square Online site. Even if you only have one location, if the item is not Available at your location, you'll see this message when editing your item (you can manage availability by clicking the link to edit the item in your Square Online Overview Page):

This is the message you'll see in your Square Online Dashboard when editing an item:

Within your Square Sync settings, you have the ability to enable or disable the option to Mark newly imported items as “Unavailable” online. If this setting is enabled, your items will not be Visible when you add them to your Item Library:

One more thing you can look into is whether you've set a quantity in the Stock column of the Variations section when editing an item. This can affect whether your item appears on your website:



If this didn't quite get you where you needed to be, please don't hesitate to reach out directly - our Customer Success team is happy to transfer you to our eCommerce specialists for some one-on-one help.

[sakajs]

I have items added to my square and can't see them online!!!  I have tried everything and can't figure it out.  Help!!!  

[Joe]

Hi there, @sakajs 👋Thanks for taking the time to reach out to us here on the Seller Community! Welcome!

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding certain items within their library not being visible within their Online Store.

Valentina gives a great walk-through on how to make sure this issue doesn't persist. Let me know if you have any follow-up questions!

[photophil]

Ive been waiting almost a year for biz to start up and now that it is my store is broken - each of my 33 items show up as unavailable even though there is inventory ...I tried to reenter inventory , I used the modifier tool ( BLESS YOU FOR DOING THAT _IM SO EXCITED ) which does appear so I know that the site is responsive to change ....I JUST do not understand what has changed to make my site NOT take an order    some one PLEASE help. 

https://austin-studios-photography.square.site/product/-1-sportsmate/1?cs=true&cst=custom

[Joe]

Hi there, @photophil 👋Thanks for reaching out to us here on the Seller Community. 

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding items displaying as unavailable. Take a look at this helpful answer from Valentina - she will provide all the steps you need for troubleshooting.

Let us know if anything else comes up! 

[photophil]

thank you for helping out Joe ...Had seen that thread before asking for help and did check those points.  whats weird is there were NO problems with the way this store was ( has been )  set up for 2 years, and now theres a problem (?). with NO changes until  I discovered the problem and I added a modifier ( as a test to see IF the site would respond to a change )

[photophil]

UPDATE:    after talking with "BEN" on the help line the problem is resolved.   seems (now) the "physical" product is VERY tied into the shipping option and the system requires more info than I had previously had to "provide " in my set up- so on the advice I changed my product types to a "service" and the shipping/conflict issue is resolved.   THANK YOU for looking and to Joe & AustinPerez for trying to help 

[AustinPerez]

Have you set up your shipping/and or pick up options fully?  I had the same issue and someone walked me through fixing it on the phone. We are offering items for pick up for a fundraiser and had the location set up in one place but had not fully set it up as the pick up location in another place.  This site is so tricky with things duplicated everywhere.

[photophil]

thank you for helping out ...I will double check, whats weird is there were NO problems with the way this was ( has been )  set up for 2 years, and now theres a problem (?). with NO changes until  I discovered the problem and I added a modifier ( as a test to see IF the site would respond to a change )

[BoosterB]

I tried all of the above tasks and my item still shows in Square Online as "Not Available". However I can go to "Online checkout" to share the link of the same item and purchase can be made that way.  Why does the item then show "Online" as "not available"?

[Valentina]

If you reach out directly, we can dig in with you, @BoosterB ☎️ 

Off the top of my head, it sounds like you may have created some Square Online checkout links instead of creating items.

We can take a look at your account with you to help a shine light here. Since we don't have the ability to discuss account-specific details with you openly here in the Seller Community, please reach out by phone or email when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨

[brigette]

I have the same problem I hit publish you see the items but says not available

[BernadetteA]

Hi @brigette Welcome back to the Community 😊

I moved your post over to this thread since it sounds like you are having some trouble with your item availability. Please take a moment to check out Valentina's best answer above. If you still need help, please post a link to one of the items on your website that is showing unavailable, and we'll take a closer look. Thanks!

[RDA]

Hi, I had the same "not available" button issue.

But when viewing my site under an "incognito" window or another browser the "Add to cart" shows up just fine. So I assumed that it may be a square security feature for click bots or something like this, since, for testing purposes we perform many page refresh and add to the cart clicks.

Bottom line, try your site on another browser, to see what label the button carries. If it is the "Add to cart", you're good.

Hope it helps.

[T2T]

This does not help. Can you think of any other reason? I never changed my site, and its never been a problem. What is avaialbe and in stock I am unable to sell because it says unavailable. SOS

[RobynR]

Hey @T2T,

Welcome to the Community, and I'm sorry that trouble has brought you to us.

Hmm, that does sound a bit off. Please check out this Best Answer from above. It's hard to pinpoint what may be the issue without walking through your account with you in real time. Our Support team would be able to look into this with you.

When you have a moment, please reach out directly by logging into your Square account and heading here: squ.re/contactsqsupport.

Please let me know if I can assist you with anything else.

[DarcyParkB]

None of these solutions work! I need to be able to sell online. I just switched over to Square online., Should I switch to Shopify?

[arlogut]

This reply was created from merging an existing thread: New items not showing up on website

I tried to add new products to our website. I created the items like my past items but they are not showing up.  I have made them “visible” but still no change on the site. Is there something else I need to do to get a new item to show up on our website?

Here is the site: we tried to add hoodies to the shirts but they aren't showing up as an option to order.

https://abigailmemorialfund.square.site/

[Valentina]

Hello @arlogut, and welcome to the Community 🎉 It looks like you were able to get those hoodies up on your website, as I see them available for purchase now. If you're still having a bit of trouble, I've moved your post over to a thread that include some tips for what to do if items are not appearing on your online store. We're happy to lend a hand if this doesn't quite do the trick!

[sasharecycles]

Is it me or is this whole new online store with Weebly awful? Editing and adding used to be so simple and streamlined. I'm struggling here. It says items are added to my store but absolutely nothing shows up. Not even all the categories that I've added. Can someone please help? I need to get my store back up and running or I'm going to go out of business due to the COVID-19 Shelter in Place...ugh!

[ashc]

Hey @sasharecycles,

I moved your post to one of the existing threads where another seller had the same question.

@Valentina posted a super helpful walkthrough below of common issues with getting items to show in the Online Store and how with screenshots.

Also in the future if you need immediate assistance- please contact our direct CS team as responses within the Community can typically take 1-2 days if another seller doesn't step in to answer. 

[Destressanddeto]

Im having the same issue I belive

can you put the link to other thread here

this si so frustrating that when updating under Edit website under online store it shows in my dashboard and in square but actually not online for others to view?

this makes nooooooo sense to me

editing online store directly the website and the website isn’t showing???