Is anyone having trouble with Square Online shipping?

[JenWhimsy]

I had sales earlier this week, but a customer called today and said they were unable to check out with shipping on our website. 

The error message on the customer side is: "There was an error. Please try again."

That message shows on the product page when they try to add to cart.

[JenWhimsy]

Also, it looks like they cannot pick up in store either - getting the same message. 

[faheem]

@JenWhimsy I was able to place a test pickup order successfully. Has your customer verified that they are using a valid, unexpired card that has remaining credit? If you have issues with this, you can reach out to our team for additional troubleshooting tips at https://squareup.com/help/

[JenWhimsy]

Thank you! 

It looks like it is resolved now. I had tried it on my end and it did do the same thing. 

Thank you so much for checking!