How do I prevent customers from seeing time estimates when placing delivery and pickup orders?

[DOL_Floral]

The title of this post has been edited from the original: Disable Delivery/Pickup Times

Is it possible to disable the estimated delivery date and time that Square automatically displays?

We have set up a modifier where customers can enter the date they want their order delivered, but Square will of course also display a confirmation with their estimated date + time based on my setup. This is confusing customers because they are seeing two different delivery dates.

I don't want to disable deliveries, I just don't want Square's estimated times to appear. Is that possible?

Thanks,

DOL

[faheem]

Hi @wawuruprints - what I did was update the store pickup hours to be open almost 24 hours and 7 days a week - that's a workaround that will get rid of that message for now

[wawuruprints]

Ok, thanks, I will have a look at how that goes.

[wawuruprints]

Are you referring to the fulfilment hours in the pickup settings?

[wawuruprints]

Still getting the message...

[bM5]

Hello @faheem can you enable theses options on my account as well?

[faheem]

@bM5 this is now widely available. Go to your Square Online pickup and delivery settings, and answer 'No' where it asks you if you want to calculate and assign pickup times automatically

[Mendip]

Hi - should these features be available in the UK?

[faheem]

@Mendip yes they are available worldwide. 

[Mendip]

Hi @faheem should these features be available in the UK?

[bM5]

Hi there! Can I ask how you set up the the modifier? Im trying to figure that out. 

[Brockswoodlot]

I have "calculate and assign delivery times automatically" set to NO but still get the "Please note, your order will be ready on our next business day: Friday: 9:00 AM - 5:00 PM.". Our business has prep time of one day to 2 weeks and we call and schedule each delivery. How can I get rid of that message?

[faheem]

@Brockswoodlot this message should go away if you update your delivery hours on that page to be open 7 days a week. I've just done so on your behalf, so the message should be gone

[Brockswoodlot]

It is not. 😕 I checked delivery hours and Sunday wasn't checked, so I checked that so all 7 days were marked available again, but the message still shows. 

[faheem]

@Brockswoodlot I've made another tweak - can you try again in an incognito browser?

[Brockswoodlot]

Hey, that worked in the incognito browser! Progress. )

[Brockswoodlot]