Fraud Prevention Hold

[TandIII]

I sold merchandise on 2/22/2024 and the funds have been on hold since the transaction cleared, I submitted all of the requested information regarding the transaction and I have yet to receive my money and the customer service is so horrible they can only tell me that it is in review and that it normally takes 1-3 business days which clearly we are in the 3rd day and I just learned that the escalation team has not even looked at my information that was submitted.  Now it appears that I am out of my product and out of my money because I cannot get a clear answer from square.  After this is resolved I am going to do away with square because this is horrible.....Please advise

[Summer2024]

Hi there, @TandIII 👋

I see this is your first post in the Community, and I'm sorry this frustrating issue is what had to bring you here! 

From what i can see, the Account Services team has cleared the information you provided, and the funds are pending to transfer to your linked bank account. 

Please let me know if you have any other questions!