When the cart pops up on the right side, it says "Order will be shipped" and the customer has to manually click "Change" next to the "Order will be shipped" or under "Fulfillment Method" in order to change it (if purchasing multiple items "Fulfillment Method" disappears and needs to be scrolled to). Many customers fly right by that to "Continue Shopping" or "Checkout"
It would be an easier and less confusing experience if the customer could just select a radio button for shipping, pickup or delivery on the checkout screen.
In the first pic, you see what customers need to do to change from shipping (click on a link and go to a pop up make a new selection).
In the second picture you see how multiple items remove the "Fulfillment Method" from view.
The third, from the Checkout Screen, in my opinion, is a better place to do it. Place radio buttons for Shipping, Pickup and Delivery options (which ever are activated).
The fourth picture is a mock-up of a dialog that would be much easier for customers.
I second this, or some form of it. This has been probably the #1 complaint from customers in our online store. Customers have had difficulty finding the "change" link, especially on mobile. It would be even easier if instead of the default fulfillment appearing with that link as in the screenshot below:
it simply substituted the three buttons that appear after you click the link, as below:
Having all three options clearly visible would eliminate a ton of confusion.
Hey @TattzSupplies and the rest of the thread!
You can now select a default fulfillment method for customers by going to Settings > Checkout > Advanced:
I believe this was related to a feature you were looking for! Let me know if you have any additional questions or suggestions💡
