I have noticed that certain browsers (Chrome/Win10) may not allow successfully to populate the shopping cart, where the online shop product page is embedded in another website.
This seems to be either an oversight or coding bug.
I've revisited this thread with our Square Online team, and typically, this matter falls outside the scope of our support since it involves utilizing part of the Square Online site on a third-party platform.
If the embedded code is still not functioning as expected, it could be due to insufficient space on the site for Square's widget rendering. In such cases, we recommend embedding the script directly into the site rather than using an iframe.
Moving forward, if you're part of this thread and need further assistance, please reach out to our Support Team directly. They can connect you with a Square Online specialist who will gather details about your specific case and liaise with our Square Online team accordingly.
Thanks for taking the time to check in with us here.
We haven't received any further updates regarding this request. I've gone ahead and moved this thread to our Square Online Feature Requests board so we can closely monitor the feedback we receive around this with our Product Team.
Outside of the option to add a selection of tools to your Square Online site using embeddable code, we aren't able to offer any workarounds in the meantime. However, it would be worthwhile reaching out to our Support Team and connecting with a Square Online specialist who can run you through some potential options here.
You can call support on 1800 760 137 (Mon - Fri, 9 am - 5 pm Melbourne time), or contact us via online chat or email. See the below steps.
When the square site is embedded in an iframe, in certain OS/Browser combinations, like Win10/64 and Chrome, the shopping cart doesn’t populate.
I believe this is a coding error from weebly, and may have to do with iframe policies.
All hosts are SSL, so there’s no reason not to have a cart from one host being embedded in a website from another host (the tour would create an error if there was an issue with the SSL certificate).
I do understand that certain websites (instagram, facebook) have programming that will not allow embedding in an iframe. But in this case, the results are random, as it works with certain OS/browser combinations, and not with others.
So this is not deliberate, it's just not been identified and corrected.
Surely it must be in Square's interest to make it as easy as possible for purchasers to complete a transaction, including this variation
Thanks for providing examples, I get what you mean!
Again while I'm not sure if this is something we're able to fix or not, the next step would be to file a support ticket to make the request (include the info you've included in this post). I imagine Square support will need to pass this one on to Weebly for further investigation.
I had already submitted a support ticket, and 2 months and 20 emails later this issue is still frustratingly dismissed and unresolved;
I was hoping to have a better or different avenue through this forum, perhaps with the help from other community members that have similar issues and would have some idea as to perhaps why this is not working exactly, and what needed to be done to fix this.
@AVsupport Got you it does looks like there's no support for embedding iframes at the moment. Happy to have this feature request documented and tracked here though, and hopefully we might hear from users who may have workarounds.
@AVsupport at the moment unfortunately I don't have any updates or news on whether this feature will be coming in the future.
Support for embedding Square Online websites into other websites isn't something we see a lot of demand for so I'm not sure this will be a highly prioritised feature moving forward, though we'll continue tracking demand from our Australian community within this thread!
Hi Seamus and @AVsupport just supporting that this is an issue for us as well.
We would like to embed both the shop functionality and the gift card functionality onto our website (delriros.com.au), the current platform is far too limiting.
Thanks for adding your feedback @salesdR, we'll continue tracking this feature request and I'll post an update if I'm able to share any new in the future.
