Facebook Shop wont Link with Squareup

[FFH251]

So im getting orders through our facebook shop and it never sends to squareup. It just says "pending acknowledgment by square". Anyone know how to fix so we can get paid?

[BernadetteA]

Thanks for reaching out, @FFH251

Did you link your Facebook account to your Square Online website, or through a different method? If you have linked it, are your items syncing properly, and you are only having trouble receiving the orders? 

[FFH251]

Yes everything works besides orders

[BernadetteA]

Hm... yes, that is definitely odd! I recommend reaching out to direct support, as a rep will need to walk through this with you one on one. 

Full disclaimer, it may be something that needs to be addressed from Facebook's end, but I think it's still worth a shot to check in with Square Support. 

[BKRacing]

Did this get resolved? If so how?

[FFH251]

nope still getting orders through fb/ig and they dont get accepted so its basically useless