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So im getting orders through our facebook shop and it never sends to squareup. It just says "pending acknowledgment by square". Anyone know how to fix so we can get paid?
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Thanks for reaching out, @FFH251
Did you link your Facebook account to your Square Online website, or through a different method? If you have linked it, are your items syncing properly, and you are only having trouble receiving the orders?
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Yes everything works besides orders
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Hm... yes, that is definitely odd! I recommend reaching out to direct support, as a rep will need to walk through this with you one on one.
Full disclaimer, it may be something that needs to be addressed from Facebook's end, but I think it's still worth a shot to check in with Square Support.
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nope still getting orders through fb/ig and they dont get accepted so its basically useless
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