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Events not showing online

I have found seen a few older posts on this topic but no solution on them.  

I had an event on my online store last week, visible, selling.  I marked it hidden this week for a couple days.  I created a duplicate of it and made the duplicate visible, with stock, pricing etc but it's not showing up on my online store (I added it to the category on the website edit page, and it shows up on the website on the editting screen, but when I publish and look at the live site it doesn't show)

I went back to the original event and set it to visible (no other changes) and it doesn't show up, even though it was showing up a few days ago?

If I put a physical product in the category it shows up, so it's something to do with events...I feel like I've checked everything multiple times and nothing is differently set up from what was working last week....

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Square Community Moderator

Hello @JunctionJD 👋

 

Would you please share your URL? 

It would also be helpful to know the name of the event and the category you'd like it to appear under. 

 

I will be happy to take a look at the site. 

 

Because here in the Community we cannot access all of your account details, it might be best to contact our direct support team for assistance with this issue, as they can help you make changes to your site if needed. 

 

Thank you!

Frances
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
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Here's the url: https://www.junction56shop.ca/?location=11ebe3ec0908fe9f8214ac1f6bbba82c

The category is "Special Event" which isn't showing on the top because the events aren't showing in that category so it thinks it's empty and doesn't show it.  If I put a physical product under that category it shows up as expected.  

I did contact support but while waiting for a response it suggested using the community forums.  

I have a direct link to the product as well that does work: https://checkout.square.site/buy/LHOZVC54AJEIBAQJVEEZPWBT

but doesn't show on the store.

 

Thanks!

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