Event not showing up online

[APD_art]

I am trying to add classes (in person at our art store) to sell through my square online site and with our POS in store. On the website the test classes only show up if I enter them as a physical good in my inventory. I tried making a test as an "event" item and also "other" in the class category but neither shows up online. The only one that shows up is the "physical good" test item. Classes are not taxable, physical goods (art supplies) are, so I am trying to keep them separate. Has anyone gotten a non taxable event to show up as an item under a category online or have suggestions on how to organize this? Everything is selected to be visible and on the site. I found someone discussing this exact problem on here but the discussion had been closed. Thanks for any tips!

[Stacelyn24]

It sounds like you're trying to sell in-person classes through your Square online store while keeping them distinct from physical goods (which are taxable). Here are some potential solutions and suggestions to organize this:

Option 1: Use Square’s "Services" Category for Classes

Square doesn’t currently treat "events" or "classes" the same as physical products, and they might not show up as you expect if you categorize them incorrectly.

1. Create the Class as a Service rather than a physical product.

   • Go to Items in your Square Dashboard.
   • Click Create Item and select Service as the item type.
   • In the Category section, you can create a separate category like “Classes” and assign this to your class services.

   Since services aren’t taxable by default, this will keep them separate from taxable goods like art supplies.

2. Set Availability for your classes using Square Appointments.

   • If you're offering scheduled classes, Square Appointments could help manage this by scheduling and tracking attendance.
   • You can also sell classes via the Online Store feature, and they won’t be treated as taxable goods.

3. Non-Taxable Option:

   • You can specify the tax rate for the item in the item settings and leave it at 0% for non-taxable classes.

Option 2: Use "Other" Category but Adjust Item Visibility

If you're determined to use the "Other" category, it may be related to visibility settings or the way the product is categorized.

1. Check Item Visibility Settings: Ensure the class item is marked as "Visible on Website."
   • When you create or edit the item, make sure that it's checked to appear on the Online Store.
2. Try Listing the Class Under Physical Goods Temporarily:
   • As you mentioned, if you list the class as a "physical good" test item, it shows up. You could temporarily list it this way to ensure the class shows online and then adjust the taxable rate to 0%.
   • Set the item description to specify that it's a class rather than a physical item to avoid confusion with art supplies.

Option 3: Third-Party Integration

If none of the above work, consider using a third-party integration for event or class bookings that will sync with Square for in-person payments:

1. Use Event Management Software: Software like Eventbrite or Acuity Scheduling can integrate with Square to offer class bookings and handle non-taxable events.

2. Integrate With Square for Payments: Both Eventbrite and Acuity allow you to accept payments directly through Square while managing event details separately. This option can give you more flexibility for event types and classifications.

Option 4: Contact Square Support for Further Clarification

Since Square is constantly evolving, if these options still don’t work as expected, it might be a good idea to reach out to Square Support for a potential solution, as they may have updated features or troubleshooting steps that address the specific issue you're facing. 🙂