Domain stuck on Weebly

[Walden_Leather]

I transferred my old domain from Google Domains to Square over a month ago. It's no longer accessible from Google, and it's not accessible from Square. Square just says "your domain is transferring" My website is now hosted by Weebly (owned by Square) for some reason, and I have no way to access it.

I have spent hours on the phone with customer service and the only solution I had was to buy a different domain name. It's as if they have stolen my domain name.

I found a similar issue on Weebly's old community board. The transfer had completed, but the domain wasn't added as a service to the account. Can anyone help me?

This has damaged a month of my income and will cause me to order new business cards if I can't get my domain name back.

[MJD · Accepted solution]

Hi there @Walden_Leather!  Thank you for your response.

I have taken a look into the Whois info for the domain piercewaldenleather.com and it appears despite being registered on registrar 'Registrar.com, Inc' the domain remains on google domains' nameservers listed below:

ns-cloud-c1.googledomains.com 216.239.32.108
ns-cloud-c2.googledomains.com 216.239.34.108
ns-cloud-c3.googledomains.com 216.239.36.108
ns-cloud-c4.googledomains.com 216.239.38.108

As Weebly resell the domains you register through square, Weebly are essentially the owners of the domain if you bought it through them. 

This means Weebly/Square will need to configure the domain from Register.

If you bought the domain directly through an ICANN registered registrar then you will have had to make an account to transfer the domain into I believe (depending on how register handle this stuff - I usually buy through Dynadot and Hartserver so I'm not certain how register operate their domain system).

Upon checking the domain on https://whois.register.com I found these details...

Domain Name: piercewaldenleather.com
Registry Domain ID: 2594741716_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.register.com
Registrar URL: http://www.register.com
Updated Date: 2022-02-08T13:32:10Z
Creation Date: 2021-03-01T02:30:28Z
Registrar Registration Expiration Date: 2023-03-01T02:30:28Z
Registrar: Register.com, Inc.
Registrar IANA ID: 9
Reseller:
Domain Status: clientTransferProhibited http://icann.org/epp#clientTransferProhibited
Registry Registrant ID:
Registrant Name: Shiloh Walden
Registrant Organization:
Registrant Street: REDACTED BY ME FOR PRIVACY
Registrant City: REDACTED BY ME FOR PRIVACY
Registrant State/Province: REDACTED BY ME FOR PRIVACY
Registrant Postal Code: REDACTED BY ME FOR PRIVACY
Registrant Country: US
Registrant Phone: REDACTED BY ME FOR PRIVACY
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: REDACTED BY ME FOR PRIVACY
Registry Admin ID:
Admin Name: Shiloh Walden
Admin Organization:
Admin Street: REDACTED BY ME FOR PRIVACY
Admin City: REDACTED BY ME FOR PRIVACY
Admin State/Province: REDACTED BY ME FOR PRIVACY
Admin Postal Code: REDACTED BY ME FOR PRIVACY
Admin Country: US
Admin Phone: REDACTED BY ME FOR PRIVACY
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: REDACTED BY ME FOR PRIVACY
Registry Tech ID:
Tech Name: Web Services
Tech Organization: Weebly, Inc.
Tech Street: 460 Bryant St. Ste. 100
Tech City: San Francisco
Tech State/Province: CA
Tech Postal Code: 94107-1303
Tech Country: US
Tech Phone: REDACTED BY ME FOR PRIVACY
Tech Phone Ext:
Tech Fax: REDACTED BY ME FOR PRIVACY
Tech Fax Ext:
Tech Email: info@weebly.com
Name Server: ns-cloud-c2.googledomains.com
Name Server: ns-cloud-c3.googledomains.com
Name Server: ns-cloud-c4.googledomains.com
Name Server: ns-cloud-c1.googledomains.com
DNSSEC: Signed
Registrar Abuse Contact Email: domain.operations@web.com
Registrar Abuse Contact Phone: +1.[Redacted]
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2022-02-08T14:44:22Z <<<

This shows 'Shiloh Walden', who I guess to be you as the admin of the domain - if this info is accurate, you will need to login to your account and change your nameservers back over to:

dns1.register.com and dns2.register.com

 to regain control of the domain on register.com.

You will then need to add the following records in order to point the domain to Square (These records may vary by IP address due to your location as I'm a Square UK customer so do check the instructions over at https://square.online/checkout/domain-settings/).

A @ 199.34.228.191
A www 199.34.228.191
A * 199.34.228.191

Once you've done this make sure you connected the domain on Square's end too and you should be all set!

If there are any issues ever due to domains and such - tag me in your post, I do this as a daily part of my work at the moment so I'm knowledgeable and can help in most situations.

In need of domain and hosting advice for emails or other sites - I'm just a tag away from helping you any day of the week : ) 

If this helps, please mark it as best answer to help others in the future - it truly does help people to find an answer faster and reduce stress for customers who may be less confident using Square or just need other advice on how to solve their issue!

[MJD]

Hey there!

I'm a web developer and I'm highly experienced in DNS Management, if you can share some details with me such as what the domain name is then I can take a look at what publicly available whois info there is to say where it is currently registered and also provide you with some info that would solve the Square vs Weebly issue you appear to be experiencing!

So just reply to this thread with the domain name - Please also tag me in the reply so I receive an email alert, then I can find out the details asap and get them over to you.

Please note that by law, a registrar may delay a transfer up to 60 days and this may (and more than likely is) an automatic process!

If I'm able to help, then I'll make sure I will!

If you want to ask any other questions in your reply as well, feel free to : )

[Walden_Leather]

Thank you! My domain name is piercewaldenleather.com. On the ICANN lookup page, it shows register.com as the registrar. They're the ones who told me it is registered by weebly. If it is on a 60 day hold, is there any way to tell? I didn't change my contact information, but at this point that might be the issue. 

@MJD 

[MJD · Accepted solution]

Hi there @Walden_Leather!  Thank you for your response.

I have taken a look into the Whois info for the domain piercewaldenleather.com and it appears despite being registered on registrar 'Registrar.com, Inc' the domain remains on google domains' nameservers listed below:

ns-cloud-c1.googledomains.com 216.239.32.108
ns-cloud-c2.googledomains.com 216.239.34.108
ns-cloud-c3.googledomains.com 216.239.36.108
ns-cloud-c4.googledomains.com 216.239.38.108

As Weebly resell the domains you register through square, Weebly are essentially the owners of the domain if you bought it through them. 

This means Weebly/Square will need to configure the domain from Register.

If you bought the domain directly through an ICANN registered registrar then you will have had to make an account to transfer the domain into I believe (depending on how register handle this stuff - I usually buy through Dynadot and Hartserver so I'm not certain how register operate their domain system).

Upon checking the domain on https://whois.register.com I found these details...

Domain Name: piercewaldenleather.com
Registry Domain ID: 2594741716_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.register.com
Registrar URL: http://www.register.com
Updated Date: 2022-02-08T13:32:10Z
Creation Date: 2021-03-01T02:30:28Z
Registrar Registration Expiration Date: 2023-03-01T02:30:28Z
Registrar: Register.com, Inc.
Registrar IANA ID: 9
Reseller:
Domain Status: clientTransferProhibited http://icann.org/epp#clientTransferProhibited
Registry Registrant ID:
Registrant Name: Shiloh Walden
Registrant Organization:
Registrant Street: REDACTED BY ME FOR PRIVACY
Registrant City: REDACTED BY ME FOR PRIVACY
Registrant State/Province: REDACTED BY ME FOR PRIVACY
Registrant Postal Code: REDACTED BY ME FOR PRIVACY
Registrant Country: US
Registrant Phone: REDACTED BY ME FOR PRIVACY
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: REDACTED BY ME FOR PRIVACY
Registry Admin ID:
Admin Name: Shiloh Walden
Admin Organization:
Admin Street: REDACTED BY ME FOR PRIVACY
Admin City: REDACTED BY ME FOR PRIVACY
Admin State/Province: REDACTED BY ME FOR PRIVACY
Admin Postal Code: REDACTED BY ME FOR PRIVACY
Admin Country: US
Admin Phone: REDACTED BY ME FOR PRIVACY
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: REDACTED BY ME FOR PRIVACY
Registry Tech ID:
Tech Name: Web Services
Tech Organization: Weebly, Inc.
Tech Street: 460 Bryant St. Ste. 100
Tech City: San Francisco
Tech State/Province: CA
Tech Postal Code: 94107-1303
Tech Country: US
Tech Phone: REDACTED BY ME FOR PRIVACY
Tech Phone Ext:
Tech Fax: REDACTED BY ME FOR PRIVACY
Tech Fax Ext:
Tech Email: info@weebly.com
Name Server: ns-cloud-c2.googledomains.com
Name Server: ns-cloud-c3.googledomains.com
Name Server: ns-cloud-c4.googledomains.com
Name Server: ns-cloud-c1.googledomains.com
DNSSEC: Signed
Registrar Abuse Contact Email: domain.operations@web.com
Registrar Abuse Contact Phone: +1.[Redacted]
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2022-02-08T14:44:22Z <<<

This shows 'Shiloh Walden', who I guess to be you as the admin of the domain - if this info is accurate, you will need to login to your account and change your nameservers back over to:

dns1.register.com and dns2.register.com

 to regain control of the domain on register.com.

You will then need to add the following records in order to point the domain to Square (These records may vary by IP address due to your location as I'm a Square UK customer so do check the instructions over at https://square.online/checkout/domain-settings/).

A @ 199.34.228.191
A www 199.34.228.191
A * 199.34.228.191

Once you've done this make sure you connected the domain on Square's end too and you should be all set!

If there are any issues ever due to domains and such - tag me in your post, I do this as a daily part of my work at the moment so I'm knowledgeable and can help in most situations.

In need of domain and hosting advice for emails or other sites - I'm just a tag away from helping you any day of the week : ) 

If this helps, please mark it as best answer to help others in the future - it truly does help people to find an answer faster and reduce stress for customers who may be less confident using Square or just need other advice on how to solve their issue!

[MJD · Accepted solution]

Please note where it says 'REDACTED BY ME FOR PRIVACY' above I have done that myself - that info is still visible online!

[Walden_Leather]

Thank you for the detailed reply! Since I purchased the domain through Google Domains and then transferred to Square, I do not have a register.com account or anywhere that I can change the name servers. If I understand you right, Square/ Weebly needs to take action, and I cannot. Is that correct?

@MJD 

[MJD]

Hi @Walden_Leather! 

When you transferred the domain is this something you did inside of Square? I’m just trying to work out the possibilities here : )

[Walden_Leather]

Yes. I unlocked the domain on Google, and followed instructions on the Square website. I've never dealt with any other sites. I initiated the transfer on Square and I'm unable to cancel or edit anything on Square. 

@MJD 

[MJD]

Hey @Walden_Leather!

did you have to input anything to register.com upon transfer? Maybe you can access it there?

Tagging in @AdamB for extra support and @isabelle in case they may know anyone who can better help internally!

[Walden_Leather]

I don't have an account with register.com, and I've never input anything there. I input information on Google Domains when I transferred it out.

[AdamB]

Thanks for the tag, @MJD and hi, @Walden_Leather. I took a look from our end and it looks like something got stuck once the transfer completed. I manually finished the process on our end so you should see the domain in your account now. Let me know if you have any trouble!

[thefloralmarket]

Maybe you can help me! I purchased my domain from Godaddy back in 2019 and transferred it to square/weebly.  now I'm transferring it to a florist host and I've been waiting days to hear back from the weebly advanced support team on switching the account to a direct personal account with register.com.  at this point i just want them to either make the domain public since i already unlocked it and ill have register.com process the transfer or just weebly just finish doing whatever it is. I've been dealing with this for over a week and have been waiting almost 2 days for a update for the support team. i do have a case number. i just don't understand why they wont let me have my domain and set it to public so i can transfer it out.  HELP

[Ria]

Hi @thefloralmarket - Welcome to The Seller Community, it's always nice to see a new face 😊

I definitely see how frustrating that could be.

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account. 

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

[BKimmons]

@MJD I'm facing a similar issue with domain.  I purchased my domain through Weebly.  When looking up on whois.register.com, the admin email is a random email and an address that is not mine.  Additionally, it says Client Transfer Prohibited in the Domain Status.  How do I get access to my domain?  

[Laurie_]

Hi @BKimmons,

I'm sorry you didn't receive a follow-up response here. 

If you're experiencing a similar issue to the one discussed in this thread, I recommend contacting our Support Team directly on 1-855-700-6000 (available Monday to Friday, from 6 AM to 6 PM, Pacific Time). I've ensured that when you call within the next 24 hours, you'll be connected directly to phone support, bypassing chat.

If our Square Support Team can't locate your domain, they'll transfer your case to our Weebly Support Team for further assistance. Please let us know if you encounter any issues when reaching out.