Digital Product Customer Facing Email Can't Be Edited?!

[fitforreallife]

I chatted with a support person at Square and they told me I can't edit the contents of the Customer Facing Email where it has the example digital download link. The email copy as it is written says: 

Digital Widget

Link can be downloaded 4 times

widgetguide.pdf

The help person said you cannot delete or edit this and the email will go to the customer exactly as is. Why in the world would I want a customer to see some "digital widget" that is A) not what they bought B) not related to anything they bought and is on their purchase receipt email and C) the .pdf file goes nowhere. 
Either let us delete this out of the email template so customers don't see it, or let us edit it. Simple. So disappointed in Square. 

[JJ_]

Thanks so much for this Request @fitforreallife. First, welcome to the Seller Community! 👋 To appropriately send these to our product teams we’d love it if you'd submit this request on our Ideate page for Square Online. Our team monitors these boards, and we triage them to measure needs. You can search the boards to see if this has been requested before and add your use case if so!

[mattwells]

Hi @fitforreallife,

I'm sorry to hear about your frustrating experience with the Customer Facing Email in Square. It's definitely understandable to want control over what your customers see in their purchase receipts and download emails.

While Square itself may have limitations on customizing those automated emails, I wanted to let you know about SendOwl, an e-commerce platform that integrates with Square and offers extensive email template customization options.

With SendOwl, you can:

• Customize the text in all buyer email notifications to match your brand voice
• Edit email templates to include/exclude specific product details
• Preview all changes before finalizing to ensure the email looks exactly how you want
• Add your own HTML for even more customization

SendOwl gives you full control over the content of those crucial customer emails. You can remove any irrelevant placeholder text like the "digital widget" example and tailor the messaging to each specific product.

The platform also provides other helpful features like:

• Customizable checkout pages and buttons
• Setting download limits and expiration dates
• Unique download links to prevent unauthorized sharing

So while you may not be able to edit Square's default email, using SendOwl for your digital fulfillment would allow you to craft the perfect purchase and download experience for your customers.

I'd recommend checking out SendOwl's capabilities to see if it could help solve the email template limitations you've encountered. Let me know if you have any other questions!

Best,

Matt
[shameless plug as I work at SendOwl, but I think we can help you out!]