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Curious on all of your thoughts on Square removing the PayPal option

This is my first time posting anything in any forum, but I have to say the recent email from Square about discontinuing PayPal just pushed me over the edge.  I have had my website here for nearly three years and have endured some inferior features and made stuff work.  All in all, it has done what I needed.  I upgraded to get the PayPal option for a good chunk of my customers and for the reviews.  Now, we get the email from Square saying it is not worth it for them to integrate PayPal after 10/28.  I just think this approach is total B.S., especially when I paid for that upgrade in an annual subscription, which is besides the point.  I'm more irritated that they just decided to stick it to us a sellers and to our customers and dictate that they are pulling it and screw you if you paid for it. 

 

I'm not a website builder, but managed to build a pretty decent one here, but it was not without pain, especially since this is a side gig for me.  As busy as I have been with my regular job and side business, I just don't time to build another website on a different platform, but this move from Square is forcing me in that direction because I will not give my money to a company that treats it's loyal users/customers like that.

 

Sorry for the rant.  Just curious about the thoughts of the community.

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Square Champion

@Valhalla_Beard ;

A few years ago my website was bought out.  A year later I got an email similar to yours, just replace Square for PayPal in your letter.  Since the new owners were also a credit card acceptance company they wanted all transactions to go through their processing and not pay their competition.  Since PayPal use to make it easy to only buy at Ebay and now is branching out or attempting to accept credit cards in more places, creating competition and taking processing fees from Places like Square and Squares Websites.  I can understand your pain as I did when I got the notice.  Now after my site removed Square and I had to use their processor or Paypal I got a less complaints that peoples cards were not going through.  I found out they were clicking PayPal and trying to use a non PayPal linked credit card for payment.   With change there is good and bad.

Keith
Owner
Pocono Candle

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@Valhalla_Beard thanks for providing your feedback. 

 

@TheRealChipA had some great insight on this change a couple weeks ago, but I am unable to find that thread. Chip, if you could give your insight on this again in this thread, I'd appreciate it!

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@Summer2024 

 

@Candlestore beat me to it, more or less.  Ha.  Basically, I pointed out that this change was inevitable.  Square is a card processing company and makes the bulk of its money there.  PayPal is a card processing company, and the same can be said of them.  They are competitors. 

 

I was always surprised that Square allowed the use of other card processors on their websites, and in their ecosystem in general.  I guess it worked since they seemed to work well together.  Obviously, something changed and Square decided the relationship was no longer beneficial.  As @Candlestore pointed out, the logic of this decision is pretty solid.  Still, I understand that it hurts because change always does hurt.  

 

Honestly, I don’t see this as a big problem.  Square still takes all credit cards that customers would use via PayPal.  They are just cutting out the middleman.  We, as business owners, do this all the time to maximize our revenues, and Square is no different.  I know that won’t be a popular opinion, but (as they say) it is what it is.  If any sellers don’t like the decision, then they can vote with their feet.  It’s just a matter of deciding if this is a hill that is worth dying on.  For me, it would not be since there is no real benefit to having PayPal in the payment loop since Square does the exact same things as PayPal does.

 

That, however, is just my opinion.

Chip

If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.

Piper’s Ice Cream Bar, Covington KY USA
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Click here to see a list of third-party apps I use to add functionality to my Square account!

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So when I renewed my subscription in August to have access to PayPal and reviews and then 3 months later it is taken away, how is that right? Compensation would've been the decent thing to do as a good gesture instead of just saying screw you and your customers. Just sayin

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Hello. I don't think that this is a good idea as to all of the issues square has been having lately with the ongoing "services disruptions" I had a payment come through on the second when services disruptions were happening and the order wasn't registered by square but it was by PayPal. If it weren't for PayPal, i wouldn't have even known there was an order placed. Also, square never sent a receipt or order confirmation after the order was placed. 

I was able to reach out to the customer and find out what they had ordered via the email on PayPal.

Square is making a lot of changes, some may not be so beneficial.

This is one you should rethink especially as your services have become more unreliable. 

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Going to be devastating to my business. 40%-50% of payments come through PayPal. It's easy, quick and one doesn't need to wrestle with numbers and dates. I've talk to several people about this and they all had the same answer. If a company doesn't accept PayPal, they go somewhere who does.

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